Customer Support Agent

planet; Madrid; Híbrido; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Office three days a week

Descripción de la vacante

Planet is a leading technology company transforming payments with a focus on customer experience. We are recruiting a Payments Operations Support to assist our international clients with funding and charges queries, ensuring service delivery and compliance at the highest level.

The role requires fluent English and a mandatory German B2 level, with French as a plus. You will handle customer and financial support across multiple platforms and may be scheduled in 24/7 shifts to meet business needs.

Formación

• Proficient spoken and written English required.
• B2 level of German is mandatory to be considered for this role (French is a plus).
• Experience in a similar customer support/administrative role is preferred.
• Excellent communication skills are essential.

Responsabilidades

• Provide excellent customer service by responding quickly to queries with accurate information.
• Manage all aspects of customer and financial support across IT platforms, internal departments and external partners.
• Resolve issues by collaborating with colleagues and other departments.
• Adapt to a fast-moving, proactive and team-focused environment.
• Perform any additional duties as required.
• Support inbound and outbound calls.
• Work 24/7 in shifts based on business needs.

Conocimientos

English proficiency

German (B2)

Customer support

Finance knowledge

Herramientas

Microsoft Excel

CRM systems

Descripción del empleo

A bout Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

We are recruiting for a Payments Operations Support role to join our Payment's Support team. The primary function of the Payments Operations Support role is to support our international clients with all queries related to funding and charges. You will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels.

What you will do

• Provide excellent customer service, by responding quickly to customer queries with accurate information regarding transaction statuses, transaction reprocessing request, report generations in line with established SLA's.


• Run all aspects of customer and financial support across a number of IT platforms, internal departments and external partners merchants.


• Resolve issues/queries by interacting and communicating with other colleagues/departments.


• Adapt to a fast-moving environment in a proactive and team-focused manner.


• Any other such duties that may be required of you.


• Support Inbound & Outbound Calls


• You will work 24/7 in shift bases on business needs.

Who you are

Modest: For us, putting the customer first is not a cliché. We serve them and are proud to make things easier and simpler for them.

Warm: At the heart of it all is our people. People that care. About you, each other, our customers. We celebrate differences and help us all to grow together.

Enthusiastic: Eager to learn and a passion for Customer Care.

What you will need to bring to planet

• Proficient spoken and written English


• B2 Level of German is mandatory to be considered for this role (French is plus)


• Experience in a similar customer support/administrative role.


• Excellent communication skills.


• Previous experience in Financial Services/Payments operations is advantageous.


• Good analytical and numerical skills, detail oriented.


• Moderate-level Microsoft Excel.


• Ability to be flexible within a fast-growing global company.


• Must display initiative and a common-sense approach.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.