Customer Support Agent

Robinsun; Madrid; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

An innovative company in the solar energy sector is seeking a Customer Support Agent to join their dynamic team. In this role, you will provide exceptional support to customers, resolving inquiries and ensuring satisfaction through effective communication and problem-solving. You will work closely with various internal teams to represent customer needs and suggest improvements. This position offers a positive working environment, opportunities for language improvement, and a chance to contribute to a sustainable future. If you are passionate about customer service and eager to make a difference, this role is perfect for you.

Servicios

Positive working environment

Competitive results-based compensation

Free coffee, water, tea and snacks

Opportunity to improve your languages

Formación

• 1-2 years of experience in customer support or related field preferred.
• Degree in Business Administration or Marketing from a top school.

Responsabilidades

• Handle inbound customer inquiries across various channels.
• Achieve high 1st touch solution rates and top CSAT scores.
• Provide post-purchase assistance and follow-up for customer satisfaction.

Conocimientos

Customer Support

Communication Skills

CRM Software

Problem Solving

Fluency in Portuguese

Proficiency in English

Proficiency in Spanish

Knowledge of German

Knowledge of French

Knowledge of Italian

Educación

Degree in Business Administration

Degree in Marketing

Herramientas

Zendesk

Jira

Salesforce

Google Workspace

Slack

Descripción del empleo

Robinsun is the pioneer in residential solar energy in Southern Europe, bringing its advantages to all families and saving our planet. Our mission is simple yet impactful: to empower every family to produce clean energy for their daily consumption. We believe in a future where abundant renewable energy is accessible to all. By combining the most advanced solar technology with a customer-focused approach, we develop products that are easy to install and use. We are a multicultural and international team, bringing diverse perspectives and expertise to our mission.

ROLE DESCRIPTION

As our Customer Support Agent you will be responsible for providing outstanding support and service to our valued customers. You will be instrumental in resolving inquiries, troubleshooting issues, and ensuring that every customer interaction is handled with care and professionalism.

KEY RESPONSIBILITIES

1. Handle inbound customer inquiries across various channels (phone, email, chat, etc.)
2. Achieve high 1st touch solution rates and top CSAT scores
3. Use in-depth product knowledge to resolve customer concerns with empathy and efficiency.
4. Provide post-purchase assistance, including follow-up calls and messaging to ensure customer satisfaction.
5. Work closely with internal teams (sales, operations, marketing, etc.) to address customer needs.
6. Represent customer needs internally by suggesting improvements and providing feedback to optimize products, services, and support processes.

REQUIRED SKILLS

1. Degree in Business Administration or Marketing from a top school in Europe or the US.
2. Comfortable using CRM software and ticketing systems such as Zendesk, Jira or Salesforce.
3. Proficient in Google Workspace and Slack.
4. 1-2 years of experience in customer support, service, or a related field preferred.
5. Excellent communication skills and a passion for delivering high-quality service that exceeds customer expectations.
6. Fluent in Portuguese, proficient in English and Spanish, knowledge of German, French or Italian is a big plus.

All employees must be EU residents with a work permit for Spain. The job is based 100% onsite in our HQ in Alcobendas, Madrid.

WHAT WE OFFER

1. Positive working environment in direct contact with our founder.
2. Competitive results-based compensation.
3. Opportunity to improve your languages every day in our team internally.
4. Free coffee, water, tea and snacks.
5. Work in a dynamic environment where your ideas are valued and proposals actively listened to.

Like what you read? Apply today through LinkedIn or send us your CV, your possible starting date, and your compensation expectations to [emailprotected]. Join us in shaping a sustainable future!