Customer Support Agent

CPM International Contact Centre; Barcelona; Presencial; EUR 23.000; Jornada completa

Descripción de la vacante

A leading company in the mobility sector is looking for enthusiastic Customer Support Agents fluent in German to join their dynamic team in Barcelona. In this full-time role, you will provide outstanding service to customers, ensuring quick and effective problem-solving while contributing to team goals and reinforcing a customer-first approach. Enjoy a comprehensive benefits package, including paid training and employee benefits, in a diverse and supportive work environment.

Servicios

Employee Assistance Program

Discounted Private Health Insurance

Referral Bonus

Access to LinkedIn training courses

Employee Benefits Club

Ongoing training and development opportunities

Formación

• Fluent in German (C2), both written and spoken.
• Comfortable working with an international team in English.
• Passion for helping people and solving problems.

Responsabilidades

• Provide first-line support through phone, email, and digital channels.
• Aim for 'first contact resolution' to handle customer queries efficiently.
• Update customer records with relevant information.

Conocimientos

German skills

Customer-First Mindset

Tech-Savvy

Organised & Motivated

Herramientas

MS Office

Descripción del empleo

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Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we're not just transforming daily commutes but also making a significant impact on reducing humanity's environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide.

Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you We are seeking enthusiastic Customer Support Agents fluent in German to join our dynamic Via TaaS team . In this role, you will experience the dynamics of the mobility industry first-hand. You will learn the operations, technology management, and on-demand mobility processes of our client, enabling you to provide on-demand support to customers and contribute to the team's goals. TaaS (Testing as a Service) is a dedicated Via channel assisting with on-demand mobility needs across Germany.

What you'll be doing

• Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
• Aim for 'first contact resolution' to handle customer queries quickly and effectively. If something needs more attention, escalate it until fully resolved, following guidelines.
• Keep customer records updated with reasons for contact, solutions provided, and relevant information to support our customers and maintain service quality.
• Foster positive interactions in all communications, ensuring customers feel understood and supported.
• Provide efficient and productive support to meet service levels (SLA) and contact centre KPIs.
• Participate in training and briefings (internal and external) to gain expertise and understand client and contact centre requirements.
• Follow all applicable policies and regulations , including client policies, EU legal frameworks, and local government regulations.
• Offer feedback and insights on areas that may lead to a poor customer experience.
• Embodies the values of the client and CPM, reflecting these in your daily work.

Requirements

• German skills : Fluent in German (C2), both written and spoken.
• English Communication : Comfortable working with an international team in English.
• Customer-First Mindset : Passion for helping people and solving problems over phone or email.
• Tech-Savvy : Comfortable with MS Office and quick to learn new tools.
• Organised & Motivated : Stay organised and deliver quality service even when busy.
• Eligibility : Able to work in Spain.
• Starting Date : July 2025
• Salary : 23,000€ gross per year
• Working hours : Full Time (39 hours / week), rotating schedule Monday-Sunday, 6 am - 3 pm, two weekends off per month.
• Fully Paid Training : 4 days, office-based.
• Holiday Days : 24 days / year.
• Location : Barcelona, Spain

Additional Benefits :

• Employee Assistance Program
• Option for Discounted Private Health Insurance
• Referral Bonus
• Access to LinkedIn training courses
• Employee Benefits Club
• Engagement activities and programs
• Ongoing training and development opportunities

About us

At CPM, we foster a culture of care, curiosity, and collaboration. We celebrate diversity and are committed to equal opportunities for all employees.

WeCare #WeAreCurious #WeAchieveTogether

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Telecommunications

J-18808-Ljbffr

J-18808-Ljbffr