Customer Support Agent

Customer Support Agent | Barcelona | Full time / Part-Time (20h – 40h weekly)

Discover exciting opportunities in a dynamic company!

DaoPay, a leading payment service provider with over 20 years of experience, is looking for talented team members who want to help shape the future of our company.

As a B2B expert, we offer customised solutions for global cashless payments.

Join our successful team and apply today as Customer Support Agent.

This role is a perfect fit for students (part-time and full-time) - allowing you to get real-world company experience while working on your educational degree.

The Tasks:

1. Provide End User support for DaoPay Phone Payments (PaybyCall or SMS where customers pay via phone or mobile) and additional payment solutions
2. Conducting all support levels (1,2 & 3) via chat, e-mail, post and phone
3. Identify potential issues based upon incoming queries
4. Assist the Fraud Department with transaction monitoring on a daily basis
5. Maintain an open communication with other departments in the office

Your Profile:

1. Studying any IT related fields of study
2. Strong communication skills and willing to communicate with internal and external partners
3. Excellent oral and written communication skills in English; fluency in the German language is highly advantageous, additional languages welcome
4. Interested in payment services
5. Being a team player
6. Solution oriented and willingness to grow in the company
7. You enjoy a multi-tasking environment
8. Good overall technical understanding
9. Working knowledge of MS Office; tech savvy and knowledge of additional software is most welcome

Our Offer:

1. An opportunity to join a small and talented team in a growing, diverse and innovative FinTech company
2. Welcoming and international work environment with a flat hierarchy
3. Inspiring work community with the opportunity to work and learn alongside talented professionals
4. Possibility to grow within the firm and further development of skills
5. Weekly team lunches provided by the company
6. Daily supply of healthy food options and snacks (vegetables, fruits, tea, etc.)

Expected hours: 40 per week (we can consider part time option as well).

Application Requirements:

1. You are eligible to work on the Spanish labor market.
2. Experience: 1 year in customer service (Required)
3. Language: English (Required), German (Preferred)
4. Work Location: In person (Barcelona city center office)

Join us and shape your professional future in an innovative, international company with a great working environment.
Experience the benefits of a stable, internationally operating and expanding company and contribute your expertise to help shape the future of DaoPay.

We look forward to welcoming you to our dynamic team.

Apply today with your ENGLISH CV and motivation letter to ****** Types: Full-time, Part-time