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A dynamic software company is seeking a Customer Support Advocate to provide empathetic assistance to hosts using their advanced platform. Candidates should have 3+ years in technical support for SaaS products, with the ability to adapt quickly to changes. The role promotes a supportive work environment and offers a salary range dependent on the cost of living in candidates' locations. Enjoy flexible hours, generous paid time off, and mental health support.
tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.
We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it : https : / / bit.ly / hsptblhndbk
Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself : https : / / bit.ly / hptwn
Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.
As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience.
For this position, we are aiming to service customers across European timezones. Currently, this role will be working Monday to Friday, although we appreciate flexibility in occasionally out with coverage over the weekends in cases of absence of other teammates.
For this position, we are looking to recruit someone in a European time zone. Candidates in based in other timezones will not be considered.
We’re aiming for a start date no earlier than November 3, 2025.
If you\'re hesitant to apply for this position because you feel that you don\'t meet this list of qualifications fully, don\'t worry! We want to hear from you.
The company itself is also a product, one that we iterate on. We\'re always improving and creating an environment where we all love to work.