Customer Support

RESALES ANDALUCIA SL; Fuengirola; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading real estate management firm is seeking a Customer Support Team Member in Fuengirola, Spain. The role involves providing chat and telephone support to estate agents using our software, onboarding new clients, and assisting with queries. Ideal candidates are bilingual in English and Spanish, have excellent communication skills, and are adaptable. This position allows for remote work after initial training in the office.

Servicios

PC equipment provided by the company

Formación

• Bilingual English / Spanish.
• Excellent telephone manner and written skills.
• Attention to detail and a team player.
• Adaptable and fast learner.
• Must be available for once-a-month remote weekend cover.

Responsabilidades

• Help with queries about using the software.
• Onboard new clients.
• Assist with specific requests.
• Process properties.
• Liaise with the IT Team on technical issues.

Descripción del empleo

Overview

Looking for a Customer Support Team Member!

ReSales-Online is the leading real estate property management product on the Costa del Sol. We are looking for a dynamic person to join our team and provide chat and telephone support to estate agents that subscribe to our software.

Responsibilities

You will be helping with queries about using our software, onboarding new clients, assisting with specific requests, processing properties, and liaising with our IT Team on technical issues.

Requirements

• Bilingual English / Spanish
• Excellent telephone manner and written skills
• Attention to detail and a team player
• Adaptable and fast learner
• Must be available for once-a-month remote weekend cover

Preferred qualifications

• IT skills and/or sales experience
• Experience in a chat-based customer support position
• Experience with CRM programs

Working arrangements

This is ultimately a remote-working position, however initial training will be conducted in our Fuengirola office for the first 3 months. You will need to have a suitable dedicated space in your home for your work-station and have a reliable fast fibre-optic internet connection. PC equipment provided by the company.

Contract

• Full contract with a 3-month trial.