Customer Success Team Lead — Proactive Retention & NRR

Amenitiz; Barcelona; On-site; EUR 75,000 - 105,000; Full time

Benefits offered by this job

Stock options

Health insurance

25 days holiday

Lunch allowance

Flexible benefits

Salary on demand

Team library access

International team

Job summary

Amenitiz is hiring a Customer Success Team Lead to manage a Tier 3 team of 5 specialists, overseeing strategy and execution to improve Net Revenue Retention. The role requires leading with a data-driven churn prevention approach and strong stakeholder collaboration.

You will drive proactive customer success, align with Sales, Marketing, Product, and Revenue Operations, and coach the team to deliver continuous retention improvements.

Qualifications

• 5+ years in a customer-facing role.
• 2–3 years in people management or team leadership.
• Proficiency in French and English, written and spoken.
• Experience designing, implementing, and optimizing Customer Success processes and workflows.

Responsibilities

• Lead, coach, and develop a team of 5 Customer Success Specialists managing Tier 3 accounts, fostering accountability and customer-centricity.
• Drive the transformation to a proactive CS approach with data-driven churn prevention strategies.
• Own Net Revenue Retention targets for Tier 3, improving retention and reducing churn.
• Monitor health signals (usage, engagement, support, NPS) to proactively manage risk.
• Conduct regular 1:1s, performance reviews, and coaching to build a high-performing team.

Skills

Team leadership

Churn prevention

Data-driven analysis

Stakeholder management

French & English

Job description

Amenitiz is hiring a Customer Success Team Lead to manage a Tier 3 team of 5 specialists, overseeing strategy and execution to improve Net Revenue Retention. The role requires leading with a data-driven churn prevention approach and strong stakeholder collaboration.

You will drive proactive customer success, align with Sales, Marketing, Product, and Revenue Operations, and coach the team to deliver continuous retention improvements.