Customer Success Specialist (Trading)

JR Spain; Toledo; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A global leader in energy market solutions is seeking a Customer Success Specialist to join their Trading team in Toledo. In this role, you will be responsible for ensuring customer satisfaction, guiding onboarding processes, and building strong customer relationships. Ideal candidates will have excellent communication skills and an engineering degree, with experience in electrical trading teams being preferred. The company offers flexible working hours and remote work options.

Servicios

Flexible working hours

Remote working options

22 days of holidays

Summer working hours

Responsabilidades

• Providing feedback from customer requests to Product teams.
• Guiding customers through onboarding and ensuring they derive maximum value from Isotrol products.
• Building and maintaining strong customer relationships.
• Following up on accounts, acting as an expert advisor to maximize adoption and retention.
• Collecting and sharing user feedback for product development.
• Identifying new product extension opportunities in collaboration with sales.
• Analyzing product usage to convey customer satisfaction and risks internally.
• Having extensive knowledge of participation in Iberian wholesale electricity markets.

Conocimientos

Excellent communication skills in English and/or other languages

Engineering degree preferred

Work experience in electrical trading teams

Descripción del empleo

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Customer Success Specialist (Trading), Toledo

Job details:

• Client:
• Location:
• Job Category: Other
• EU work permit required: Yes

Job Reference:

693110699551673548832460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

Job Description:

Isotrol is a worldwide leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector turn innovative ideas into software realities. With over three decades of experience powering the largest energy companies and managing more than 100+ GWTs globally, our journey is just beginning.

At Isotrol, we are transforming by creating SaaS solutions with cutting-edge technology to serve large clients and the entire sector. Our mission is to contribute to a more sustainable world. Our team of over 350 professionals across Spain, USA, Mexico, Brazil, and Chile delivers expertise, passion, and commitment to our clients.

The Position:

We are seeking a Customer Success Specialist to join our Trading team.

Your key responsibilities include:

• Providing feedback from customer requests to Product teams.
• Guiding customers through onboarding and ensuring they derive maximum value from Isotrol products.
• Building and maintaining strong customer relationships, understanding their goals, and aligning Isotrol solutions accordingly.
• Following up on accounts, acting as an expert advisor to maximize adoption and retention.
• Collecting and sharing user feedback for product development.
• Identifying new product extension opportunities in collaboration with sales.
• Analyzing product usage to identify actions, success stories, and conveying customer satisfaction and risks internally.
• Having extensive knowledge of participation in Iberian wholesale electricity markets.

Your skills and experience:

• Excellent communication skills in English and/or other languages (High level of English - B2).
• Engineering degree preferred.
• Work experience in electrical trading teams.

What we offer:

• Flexible working hours at the start and end of the day.
• Remote working options.
• Holidays: 22 days + 24th and 31st December.
• Summer hours: 8:00 to 15:00 from July 1 to August 31.

At Isotrol, we value diversity and encourage applications from underrepresented groups. We are committed to equal opportunity and welcome all applicants. If you need adjustments due to disability or medical conditions, please discuss this with your recruiter.