Customer Success Specialist (Trading)

JR Spain; Gijón; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading renewable energy software provider in Gijón is seeking a Customer Success Specialist. The role involves guiding customers post-purchase, ensuring they maximize the value from the company's products, and nurturing strong customer relationships. Candidates should have good communication skills in English and experience in electrical trading teams. Flexible working hours and remote work options are offered.

Servicios

Flexible working hours

Remote working availability

22 working days holiday

Formación

• High level of English - B2
• Experience in working with electrical trading teams

Responsabilidades

• Providing feedback from existing customer requests to Product.
• Guiding customers from purchase to onboarding to ensure maximum value.
• Building and maintaining strong relationships with customers.

Conocimientos

Good communication skills in English

Work experience in electrical trading teams

Descripción del empleo

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Job Reference:

5126284290887254016324631

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. The most exciting part is that this is only the beginning.

At Isotrol, we are creating SaaS solutions with cutting-edge technology to serve our largest clients and adapt to all companies in the sector. Our work is deeply connected to creating a more sustainable world. Our team members are our most valuable asset, and our success starts with them. We are a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil, and Chile), delivering expertise, passion, and commitment to support our clients in achieving a more sustainable world.

The Position:

We are looking for a Customer Success Specialist to join our Trading team.

Your key responsibilities:

• Providing feedback from existing customer requests to Product.
• Guiding customers from the point of purchase, leading user onboarding processes, and ensuring they get maximum value from Isotrol products.
• Building, maintaining, and nurturing strong relationships with customers, understanding their goals, and how Isotrol products can help achieve them.
• Following up on assigned accounts, acting as an expert advisor on Isotrol products to maximize adoption and retention.
• Collecting and passing on user feedback for product evolution considerations.
• Identifying new opportunities for product extension by coordinating with sales teams.
• Analyzing product usage to identify required actions and success stories, conveying customer satisfaction levels, risks, and opportunities.
• Having extensive knowledge of the participation in Iberian wholesale electricity markets.

Your skills and experience:

• Good communication skills in English and/or other languages (High level of English - B2).
• Work experience in electrical trading teams.

What we offer:

• Flexible working hours at the start and end of the working day.
• Remote working availability.
• Holidays: 22 working days + 24th and 31st December (when during the working week).
• Summer working hours: From 8.00 to 15.00 every day (from 1st July to 31st August).

We are committed to building a culturally diverse workforce and strongly encourage applications from underrepresented groups. We support equality of opportunity and welcome all applicants. If you require reasonable adjustments due to a disability or medical condition to participate fully in the recruitment process, please discuss this with the recruiter.