Customer Success Specialist (Trading)

JR Spain; Barcelona; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading energy software company in Barcelona is looking for a Customer Success Specialist for its Trading team. The role involves guiding customers through onboarding, analyzing product usage, and ensuring satisfaction. Ideal candidates should have an engineering degree and experience in electrical trading teams, along with strong English communication skills. Flexible working hours and remote options are offered.

Servicios

Flexible working hours

Remote working options

22 days of holidays

Formación

• High level of English (B2) and/or other languages.
• Experience in electrical trading teams.

Responsabilidades

• Provide feedback from customer requests to Product teams.
• Guide customers through onboarding and ensure maximum value.
• Build and maintain strong customer relationships.
• Follow up on accounts to maximize adoption and retention.
• Collect and relay user feedback for product development.
• Identify new opportunities for product extension with sales teams.
• Analyze product usage to identify successes.
• Represent the voice of the customer.

Conocimientos

Good communication skills in English

Knowledge of Iberian wholesale electricity markets

Educación

Engineering degree

Descripción del empleo

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Customer Success Specialist (Trading), Barcelona

Job details:

• Client: Not specified
• Location: Barcelona, Spain
• Job Category: Other
• EU work permit required: Yes

Job Reference:

145955120712201011232460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

Job Description:

Isotrol is a worldwide leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We support renewable energy companies by transforming ideas into software solutions. With over three decades of experience, managing more than 100+ GWTs globally, we are committed to creating SaaS solutions with cutting-edge technology to serve all companies in the sector. Our team of over 350 professionals across Spain, USA, Mexico, Brazil, and Chile is dedicated to building a more sustainable world.

**Position:** Customer Success Specialist in our Trading team.

**Responsibilities:**

• Provide feedback from customer requests to Product teams.
• Guide customers through onboarding and ensure they derive maximum value from Isotrol products.
• Build and maintain strong customer relationships, understanding their goals.
• Follow up on accounts, acting as an expert advisor to maximize adoption and retention.
• Collect and relay user feedback for product development.
• Identify new opportunities for product extension with sales teams.
• Analyze product usage to identify actions and success stories.
• Represent the voice of the customer, conveying satisfaction and risks.
• Have extensive knowledge of participation in Iberian wholesale electricity markets.

**Skills and Experience:**

• Good communication skills in English (High level, B2) and/or other languages.
• Engineering degree preferred.
• Experience in electrical trading teams.

**What We Offer:**

• Flexible working hours.
• Remote working options.
• Holidays: 22 days + 24th and 31st December.
• Summer hours: 8:00 to 15:00 from July to August.

We are committed to diversity and equality, encouraging applications from underrepresented groups and providing accommodations for applicants with disabilities.