Customer Success Specialist (Trading)

JR Spain; Alicante; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa líder en soluciones de software para el mercado energético busca un Customer Success Specialist para su equipo de Trading en Alicante. El candidato ideal tendrá habilidades en comunicación en inglés, experiencia en equipos de trading eléctrico y una sólida capacidad para construir relaciones con los clientes. Ofrecemos horarios flexibles, posibilidad de trabajo remoto y un compromiso fuerte con la diversidad e inclusión en el lugar de trabajo.

Servicios

Horas de trabajo flexibles

Disponibilidad de trabajo remoto

22 días de vacaciones anuales

Horario de verano

Formación

• Habilidades de comunicación en inglés (nivel alto B2).
• Experiencia previa en equipos de trading eléctrico.
• Capacidad para construir y mantener relaciones sólidas con los clientes.

Responsabilidades

• Proveer retroalimentación de solicitudes de clientes al producto.
• Guiar a los clientes en el proceso de compra y onboarding.
• Recoger y pasar internamente el feedback de los usuarios.

Conocimientos

Comunicación en inglés

Relaciones interpersonales

Análisis de datos

Educación

Título en ingeniería

Descripción del empleo

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Customer Success Specialist (Trading), alacant

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Client:

Location:

alacant, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

871738348160627507232460

Job Views:

2

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Isotrol
is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. And what is most exciting about it is that this is only the beginning.
At Isotrol, we are immersed in a transformation process where we are creating SaaS solutions with cutting edge technology to adapt not only to the largest clients, but to be able to adapt to all companies in the sector. What we do is deeply connected to create a more sustainable world, and our team members are the most valuable asset and where our success as a company starts. We’re a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil and Chile) delivering expert knowledge, passion and commitment to support our clients in the achievement of a more sustainable world.
The Position:
We are looking for a Customer Success Specialist to join our
Trading team.
Your key responsibilities:
Providing feedback from existing customer requests to Product.
Guide customers from the point of purchase, leading user onboarding processes and ensuring they get maximum value from Isotrol products.
Build, maintain and nurture strong relationships with customers, understanding their goals and how Isotrol products can help them achieve them.
Follow up on assigned accounts, acting as an expert advisor on Isotrol products to help maximise adoption and encourage retention
Collect and internally pass on user feedback for consideration in the evolution of Isotrol's products
Identify new opportunities for product extension by coordinating closely with sales teams
Analyse product usage to identify required actions and Success Stories. Act as the voice of the customer at Isotrol, conveying satisfaction levels as well as identified risks and opportunities.
Functional reference with extensive knowledge of the business of participation in Iberian wholesale electricity markets.
Your skills and experience:
Good communication skills in English and/or other languages (High level of English-B2)Engineering degree preferred.Work experience in electrical trading teams
What we offer:
Flexible working hours at the start and end of the working dayRemote working availabilityHolidays: 22 working days + 24th and 31st December (when during the working week)Summer working hours: From 8.00 to 15.00 every day (from 1st July to 31st August)
Here at Isotrol, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background.
If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.