Customer Success Specialist Spanish / English

PromoFarma; Bellprat; Hybrid; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Ticket restaurant

25 days holiday

Birthday day-off

Health insurance

Stock options

Employee discounts

eLearning access

Wellbeing platform

Job summary

PromoFarma by DocMorris in Barcelona is seeking a Customer Success Specialist who knows that great service is about trust, empathy, and practical solutions. You will support Spanish and English customers with orders, deliveries, and post-purchase questions.

You will collaborate with logistics, sales, and tech teams, use Zendesk to manage cases, and help customers discover relevant health and beauty products.

Qualifications

• Experience in Customer Service, Call Center, eCommerce support, or online retail.
• Proactive problem-solving mindset and attention to detail.
• Ability to work in a fast-paced environment and collaborate across teams.

Responsibilities

• Support customers via phone, email, and chat in Spanish and English.
• Assist with order inquiries, delivery questions, and post-purchase support.
• Resolve issues with ownership and accountability.
• Guide customers toward relevant health, wellness, and beauty products.
• Collaborate with logistics, commercial, and tech teams to find effective solutions.
• Use Zendesk or similar ticketing systems to manage cases efficiently.
• Ensure every interaction strengthens trust in our brand.

Skills

Spanish & English fluency

Customer service experience

Communication skills

Team collaboration

Tools

Zendesk

CRM tools

Job description

The Swiss-based DocMorris AG is a leading company in the fields of online pharmacy, telemedicine and marketplace. With its broad range of products and services, DocMorris is pursuing its vision of becoming the leading digital health companion for everyone to manage their health in one click. In Spain and France, we operate through an innovative model that evolves the traditional marketplace concept: we integrate the catalog and stock of over 1,000 trusted pharmacies into a single platform, alongside our own specialized line of products under the DocMorris brand.This combination allows us to offer the market’s largest selection of health and personal care products (+200,000 products and 10,000 brands). While we remain at our core a connector for the pharmaceutical sector, we strengthen our value proposition with our own brand. Our goal remains the same: to transform the digital health experience, making it more accessible, comprehensive, and closer to all our customers.Turn every customer interaction into a moment of care.Behind every order placed on PromoFarma, a person is trusting us with their health and well-being.At PromoFarma by DocMorris , our vision is “Health in one Click.” We make healthcare simple, accessible, and human across Europe. And we do it together, because we believe in “Shaping healthcare together! Join us.”We’re looking for a Customer Success Specialist who understands that customer service is more than answering questions. It’s about building trust, showing empathy, and delivering solutions that truly matter.If you believe great service can make someone’s day and sometimes even their health journey, better, this role is for you.Your MissionAs part of our multicultural Customer Success team, you will ensure that every customer feels heard, supported, and valued.You won’t just handle tickets. You’ll create meaningful experiences.You’ll act with empathy, apply knowledge responsibly, and collaborate with colleagues across teams to deliver solutions that reflect our values: customer-centric, caring, competent, agile, and collaborative.What You’ll DoSupport customers via phone, email, and chat in Spanish and EnglishAssist with order inquiries, delivery questions, and post-purchase supportResolve issues with ownership and accountabilityGuide customers towards relevant health, wellness, and beauty productsCollaborate with logistics, commercial, and tech teams to find effective solutionsUse tools like Zendesk or similar ticketing systems to manage cases efficientlyEnsure every interaction strengthens trust in our brandYou’ll balance efficiency with empathy, because behind every message is a person.What You BringWe value mindset and impact over rigid requirements. You might be a great fit if you have:Strong communication skills in Spanish and English (both fluent)Experience in Customer Service, Call Center, eCommerce support, or online retailA calm, organised approach in fast-paced environmentsA problem-solving mindset and attention to detailA collaborative attitude — you share ownership and work transparently with othersNice to have:Experience with Zendesk or CRM/ ticketing toolsBackground in health, beauty, personal care, or digital marketplacesPortuguese or another European languageAny affinity or interest to learn about AIWhy Join PromoFarma by DocMorris?Be part of a fast-growing European HealthTech companyWork in a hybrid model in BarcelonaJoin a diverse team representing 25+ nationalitiesAccess learning opportunities and internal mobility within the DocMorris GroupEnjoy employee discounts and wellbeing benefitsThrive in a culture built on empathy, shared ownership, and continuous improvementWe are committed to diversity, equity, and inclusion. We welcome people from all backgrounds, identities, abilities, and career paths. Different perspectives make us stronger and better for our customers.Ready to Make an Impact?If you’re looking for a Customer Success role where empathy meets innovation, and where your contribution genuinely matters, we would love to hear from you.Apply today and help us shape the future of digital healthcare in Europe.PromoFarma by DocMorris – Shaping healthcare together!#LI-PS1Our BenefitsTicket restaurant 11€/day worked25 days of holidayBirthday day-off + 50€ voucher to spend on our website!Health insurance with Sanitas is paid by PromoFarma (for those who want it!)Social benefits package. You can dedicate a part of your gross salary to Ticket Transport or Nursery.Opportunity to participate in the employee participation program (stock options)10% discount on our website on each purchase and up to 30% discount on DocMorris branded productsAccess to eLearning platforms such as LinkedIn LearningIndividual training opportunities and budget for personal developmentAccess to corporate wellness plattform \"Wellhub\" (ex Gympass) with various offers on gyms, studios, guided classes, workouts and wellness appAccess to mobile consultations with medical specialists, lawyers or veterinarians via \"Doctor i \"Great employee events and annual company celebrations