Customer Success Specialist (Morning Schedule)

Jobgether; Spain; Remote; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Fully remote

20 days off

Healthcare

Mental health support

Benefit budget

Learning budget

English lessons

Career development

Team events

Collaborative culture

Autonomy & innovation

Job summary

Jobgether is seeking a proactive Customer Success Specialist to manage bronze VIP customers in a fast-growing tech environment. This fully remote role requires excellent English, strong relationship-building, and the ability to drive customer satisfaction.

Hours are Monday to Friday, 06:30–15:30 Kyiv time, with potential access to office hubs in Kyiv and Warsaw. Join a collaborative international team and grow within a dynamic company.

Qualifications

• Fluent written and spoken English for international customers.
• Strong communication and relationship-building abilities.
• Ability to handle objections and persuade customers.

Responsibilities

• Provide high-quality, personalized support to bronze VIP customers.
• Work with the retention team to boost engagement and loyalty.
• Promote activities, tournaments, and other entertainment experiences.
• Conduct interviews to collect feedback and improve the experience.
• Achieve KPIs and maintain high service quality.
• Coordinate with internal teams to address requests promptly.

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Specialist (Morning Schedule) based in Spain.

We are looking for a proactive and customer-oriented Customer Success Specialist to join an international VIP service team within a fast-growing technology environment. In this role, you will manage relationships with bronze-tier VIP customers, ensuring they receive personalized support and an outstanding customer experience. You will work closely with retention teams to increase customer satisfaction, promote engaging activities, and identify opportunities to develop customer loyalty. Your ability to understand customer needs, handle objections, and communicate effectively will be essential to your success. You will also help customers navigate verification processes and introduce them to relevant products and services. This is an excellent opportunity for someone who enjoys building relationships, working toward measurable goals, and growing professionally in a dynamic, fully remote environment.

Accountabilities:

• Provide high-quality, personalized support to customers within the bronze VIP segment, ensuring a positive and engaging customer experience.
• Handle requests and tasks assigned by the retention team, contributing to customer engagement and long-term loyalty.
• Promote customer activities and entertainment opportunities, including tournaments, lotteries, quests, and other interactive experiences.
• Conduct interviews with bronze-tier customers to collect feedback, understand their preferences, and identify opportunities to improve their experience.
• Increase customer satisfaction through proactive communication, tailored assistance, and effective relationship management.
• Identify opportunities to convert bronze-tier customers into higher-level VIP segments by understanding their needs and presenting relevant services.
• Handle customer objections professionally, addressing concerns and highlighting the value and benefits of available products.
• Assist customers with verification procedures whenever necessary, ensuring a smooth and efficient process.
• Work toward established KPIs and performance targets while maintaining high service quality.
• Continuously develop product knowledge and stay informed about existing services, new features, and available customer engagement opportunities.
• Maintain effective communication with internal teams to ensure customer needs and requests are addressed promptly.
• Follow a stable Monday-to-Friday morning schedule, from 06:30 to 15:30 Kyiv time.

Requirements:

• Fluent written and spoken English, with the ability to communicate confidently and professionally with international customers.
• Strong communication skills and experience interacting with customers through email and telephone.
• Excellent relationship-building abilities, including confidence in handling objections and managing challenging customer conversations.
• Ability to engage customers, introduce additional services, and communicate product benefits in an appealing and persuasive manner.
• Customer-oriented mindset, with strong empathy and the ability to understand individual preferences and expectations.
• Emotional resilience and the ability to remain calm, professional, and solution-focused when handling difficult situations.
• Willingness and motivation to learn new tools, technologies, products, and internal processes.
• Strong time-management and organizational skills, with the ability to prioritize tasks and consistently meet deadlines.
• Results-driven attitude and readiness to work toward measurable KPIs and customer satisfaction targets.
• Previous experience in the iGaming industry, in any role, is considered an advantage but is not essential.

Benefits:

• Fully remote flexibility: Work from wherever you feel most comfortable and secure, with access to office hubs in Kyiv and Warsaw if preferred.
• Work-life balance: Enjoy 20 paid days off per year, public holidays, and paid sick leave.
• Comprehensive healthcare: Medical insurance with access to leading healthcare providers.
• Mental health support: Coverage for psychological support sessions through the Pleso platform.
• Monthly benefits allowance: Access to a Benefit Café budget that you can spend on personal interests, hobbies, sports, and other activities.
• Learning and development: Individual learning budgets, corporate English lessons, professional courses, workshops, and access to an online learning library.
• Career progression: Clear career development plans supported by regular performance reviews, training, and mentoring programs.
• Team culture: Participate in team-building activities, corporate events, workshops, and social initiatives.
• Collaborative environment: Work alongside an international team that values openness, teamwork, creativity, and proactive communication.
• Modern working practices: Benefit from an environment that encourages autonomy, innovation, automation, and continuous professional growth.
• Growth opportunities: Develop your customer success and VIP relationship management skills within a dynamic technology-driven business.