Customer Success Specialist : French language

mlean; Castilla y León; Presencial; EUR 25.000 - 33.000; Jornada completa

Descripción de la vacante

Ein innovatives Unternehmen sucht einen Customer Success Specialist, der die Verantwortung für die Betreuung internationaler Kunden übernimmt. Diese spannende Rolle beinhaltet das Management komplexer Kundenbeziehungen, die Schulung von Nutzern und die proaktive Lösung von Problemen. Wenn Sie fließend Französisch, Englisch und Spanisch sprechen und eine Leidenschaft für Kundenservice haben, ist dies die perfekte Gelegenheit für Sie. Genießen Sie die Flexibilität von Remote-Arbeit und zahlreiche Vorteile, die Ihnen helfen, Ihre Karriere voranzutreiben und gleichzeitig ein ausgewogenes Leben zu führen.

Servicios

23 Urlaubstage + Geburtstag

Zusätzliche Feiertage am 24. und 31. Dezember

Jährlicher Schulungszuschuss von bis zu 600€

20€/Monat für Strom und Internet

Flexible Vergütung: Essen, Transport, Gesundheitsversicherung

Exzellentes Arbeitsumfeld

Junge und dynamische Team

Büro für persönliche Treffen

Jährliche Teambuilding-Events

Start-up Atmosphäre

Formación

• Erfahrung im Management komplexer Kundenbeziehungen.
• Fähigkeit, proaktiv Lösungen für Kundenprobleme zu finden.

Responsabilidades

• Verantwortlich für die Kundenbetreuung und -bindung.
• Durchführung von Schulungen für Kunden zur Nutzung der Produkte.

Conocimientos

Empathie

Anpassungsfähigkeit

Problem-Lösungsfähigkeiten

Datenanalyse

Französisch

Englisch

Spanisch

Educación

2-3 Jahre Erfahrung im Kundenservice

Descripción del empleo

Customer Success Specialist: French language // €25K - €33K Annual salary // Remote work

Your mission:

We are looking for a skilled and multilingual Customer Success Specialist to join our team. The ideal candidate will be responsible for ensuring an outstanding experience for our international client portfolio, managing long-term relationships, and helping clients maximize the value of our services.

• Act as the primary point of contact for clients ensuring clear and seamless communication.
• Actively manage customers on their journeys from getting implemented onward.
• Engage customers to ensure they are receiving the tools and support they need.
• Creatively address the needs of our users and customers.
• Build strong relationships and translate significant and complex customer needs into straightforward, measurable solutions.
• Uncover use cases before they become emergencies.
• Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
• Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals. Manage the onboarding process for each new customer.
• Conduct training and educate key users and their teams on the value of our product. Make it easy for the customers to efficiently use our products.
• Feedback: interact with customers on how well the product or service is meeting their needs.
• Announcing Updates: keep customers in tune with changes such as new features, and new products that are complementary to the one they already use.
• Assist the sales team in driving and managing upgrades and renewals.
• Work cross-functionally with product, sales and support team members to build a strong sense of community and information sharing.
• Provide critical insights to the product team as a means to improve our developing roadmap.
• Identify opportunities to improve or expand services within existing accounts.
• Assist with the implementation and adoption of our services, tailored to each client’s specific needs.

Your profile:

• Listening and understanding with empathy.
• Adaptable nature and the willingness and ability to shift strategies to meet the needs of our customers.
• Proven ability to manage multiple complex customer journeys at once.
• Predict customer challenges or questions and proactively find solutions to problems before they arise.
• Strong problem-solving skills with a solution-oriented mindset.
• French, English & Spanish are a must and compulsory for the position
• Traveling to customer facilities.
• Industry knowledge and experience is a plus.
• 2 to 3 years of proven experience in customer service or similar roles managing clients from diverse regions.
• Previous experience in international companies or multicultural teams.
• Ability to perform data analysis and generate reports on customer usage and satisfaction.

What we offer:

• €25K - €33K Annual salary
• Remote work
• Flexibility, work-life balance.
• 23 working days of holiday a year + your birthday!
• Additional holidays: 24th and 31st of December are also free.
• Office available to meet the team in person + Annual team buildings so you can meet and have a good time with all your new colleagues.
• Training grant of up to 600€ / year.
• All the necessary equipment so that you can work comfortably.
• 20€/month for electricity and internet.
• Nutrition platform as a social benefit.
• Flexible remuneration: food, transport, employee discounts, kindergarten, health insurance…
• Excellent working environment with a young and dynamic team.
• Start-up mode!

About us

mlean is a leading provider of digital solutions for operational excellence, helping industrial companies improve efficiency, safety, and quality through innovative SaaS technology. With a presence in more than 35 countries and over 500 factories, our mission is to empower businesses with cutting-edge tools that streamline operations, drive continuous improvement, and foster a culture of excellence in manufacturing environments.