Customer Success Specialist

LEGÁLITAS; Comunidad Valenciana; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join an innovative AI-driven startup aiming to simplify legal assistance. This dynamic role offers the chance to be the first point of contact for customers, manage social media, and contribute to content creation. You'll work closely with various teams to enhance user experience and engage with the community. With flexible remote options and the opportunity to shape the customer experience from the ground up, this position is perfect for those who thrive in fast-paced environments and are eager to make an impact. If you're ready to embrace challenges and wear multiple hats, this is your chance to be part of something transformative.

Servicios

Flexible work options

Opportunity for growth

Exposure to multiple functions

Formación

• 2+ years of experience in customer service or similar role.
• Strong organizational skills and ability to manage diverse tasks.

Responsabilidades

• Be the first point of contact for customer inquiries via digital channels.
• Create and maintain FAQs and guides for users.

Conocimientos

Customer Service

Multitasking

Social Media Management

Content Creation

Problem-Solving

Communication Skills (Spanish)

Herramientas

Zendesk

HubSpot

Salesforce

Descripción del empleo

We are a newly launched AI-driven startup, created with the backing of Legalitas, a trusted leader with over 25 years of expertise in the legal sector. Our mission is to make legal assistance simple, accessible, and affordable through innovative technology. By combining advanced AI solutions with proven legal expertise, we aim to revolutionize how legal services are delivered.

We are looking for outliers—people who think differently and embrace challenges!

Are you a versatile, hands-on professional who thrives in a fast-paced, startup environment?

Do you enjoy wearing multiple hats—from managing customer inquiries to creating content and overseeing administrative tasks?

Then keep reading—this could be your opportunity.

Responsibilities:

• Be the first point of contact for customer inquiries, providing timely and accurate support via digital channels like email or chat.
• Resolve issues and proactively identify opportunities to enhance the customer experience.
• Create and maintain FAQs, guides, and tutorials to help users get the most out of our product.
• Work closely with the product and operations teams to escalate and resolve issues efficiently.
• Manage social media accounts, publish content, and monitor engagement.
• Assist with newsletters, blog posts, and other communication materials across various channels.
• Oversee administrative tasks, including maintaining databases, generating reports, and organizing documentation.
• Collaborate with the marketing team to support campaigns and community engagement.

Qualifications:

• 2+ years of experience in customer service, customer success, or a similar role.
• Strong organizational and multitasking skills with the ability to manage diverse responsibilities.
• Experience with social media platforms, content creation, and community engagement.
• Basic knowledge of CRM systems and tools like Zendesk, HubSpot, or Salesforce.
• Proficiency in data entry, reporting, and administrative tasks.
• Excellent communication skills in Spanish.
• A proactive mindset, problem-solving attitude, and willingness to learn.
• Experience in startups or dynamic environments is a plus.

What’s in it for you?

• Join a tech startup with high potential and be part of its growth from the beginning.
• Opportunity to be part of an AI-first company delivering new solutions to consumers.
• Critical role with the chance to shape the customer experience.
• Work across multiple functions, gaining exposure to operations and marketing.
• Flexible and remote work options.

If you’re ready to make an impact and wear multiple hats in an exciting AI-focused environment, we want to hear from you!