Customer Success Senior Specialist, Hospitality

Amadeus; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Join Amadeus as a Customer Success Senior Specialist, where you will be the main point of contact for hospitality customers in leveraging our solutions. You will build strong relationships, support revenue growth, and ensure a high-quality experience by addressing client needs and optimizing product use while collaborating with various teams to enhance service delivery.

Servicios

Attractive compensation packages

Flexible working model

Caring environment for professional growth

Learning opportunities

Diverse and inclusive community

Formación

• Experience in Customer Success or Service roles with market analysis responsibilities.
• Understanding of the travel industry and its key trends.
• Fluent in English and Spanish; French is a plus.

Responsabilidades

• Build strong client relationships through onboarding and training.
• Conduct account reviews and collaborate with sales teams.
• Support contract renewals and identify additional service opportunities.

Conocimientos

Effective communication

Market analysis

Customer relationship management

Educación

University degree in Business, Marketing, Engineering, or IT

MBA

Herramientas

Salesforce

PowerBI

Excel

PowerPoint

Descripción del empleo

Job Title

Customer Success Senior Specialist, Hospitality

The Customer Success Senior Specialist plays an important role in supporting strong outcomes for ForwardKeys, an Amadeus company. Acting as the main point of contact for assigned hospitality customers, this role helps ensure a positive experience and long-term value from our solutions.

This role requires a good understanding of both the Amadeus Hospitality product portfolio and the travel industry. You’ll work closely with your assigned customer group to support revenue growth for both the customer and Amadeus Hospitality.

You’ll also help customers get the most value from their Amadeus Hospitality products and identify opportunities where additional solutions may meet evolving needs. You’ll regularly offer insights and recommendations to improve product usage and act as a contact for resolving service-related issues.

In some accounts, you’ll be responsible for both new and renewal sales. In others, you’ll support the designated Account Owner.

In this role you’ll

• Build strong relationships with clients through onboarding, training, and sharing market insights.

• Conduct regular account reviews and collaborate with sales teams on development plans.

• Support contract renewals and identify opportunities for additional solutions.

• Help deliver services that meet quality standards and customer expectations.

• Share market knowledge and best practices to support team learning and customer success.

About the ideal candidate

• University degree in Business, Marketing, Engineering, or IT. MBA is beneficial.

• Experience in a similar role in a Customer Success, Customer Service role with market analysis responsibilities.

• Understanding of the travel industry and its key trends and stakeholders are desirable

• Experience using tools like Excel, PowerPoint, Salesforce, and business intelligence platforms (e.g., PowerBI, Qlik) are a plus.

• Effective communication skills in English and Spanish; French language skills are helpful.

What we can offer you

• ? A critical mission and purpose – At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.

• ? A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• ? Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.

• ? A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.

• ? A complete rewards offer – Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.

• ? A flexible working model – Embrace our flexible working model, enabling you to excel wherever and however you work best.

• ? A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.

• ? A reliable company – Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Application process
The application process is easy and fast. Create your candidate profile manually or upload your CV/Resumé.

Is this your next challenge at Amadeus Hospitality?
Don't hesitate and apply now!

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.