Customer Success Representative - FRANCE BELGIUM LUXEMBURG (FRBL)

JR Spain; Bilbao; Presencial; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

An innovative service provider in the dental industry is seeking a Customer Success Representative to support customers in France, Belgium, and Luxembourg. The ideal candidate will engage directly with orthodontists and ensure seamless operations within dental offices. This role emphasizes strong communication skills, empathy, and a solution-oriented approach, alongside technical knowledge in medical devices.

Formación

• Solution-oriented mindset with quick problem-solving skills.
• Excellent communication and customer-facing skills.
• Interest in innovative technologies and digital environments.

Responsabilidades

• Support your dedicated territory and assist other countries as needed.
• Respond promptly to customer requests via email, phone, or website.
• Manage accounts receivable and follow up on payment promises.

Conocimientos

Solution-oriented mindset

Excellent communication

Empathy

Organizational skills

Technical product understanding

Educación

High School diploma

Herramientas

CRM systems

Word

Excel

PowerPoint

Adobe software

Descripción del empleo

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Customer Success Representative - FRANCE BELGIUM LUXEMBURG (FRBL), Bilbao

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Client:

Location:

Bilbao, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

457051710333281894432460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

CORPORATE SUMMARY
Who You Are: Angel Aligner is a global service provider of clear aligner technology, production, and sales. Since founded in 2003, we have been working on developing high-tech products to bring beautiful smiles and confidence to people around the world. Over the past 20 years, we maintain a productive corporate-academic partnership with many orthodontists and universities worldwide, and our R&D team has made tremendous breakthroughs to ensure Angel Aligner remains at the forefront of technology and product development. We hold over 150 patents related to processing, clear aligners, manufacturing, and 3D printing technology.

Why Angel Aligner? With over one million patients treated and two decades of innovation, we’re not just transforming smiles—we’re shaping the future of clear aligner therapy. Our customers—orthodontists and their partners—are central to our mission. We focus on anticipating their needs and delivering personalized, effective, and reliable solutions.

DESCRIPTION

We are looking for a Customer Success Representative to support our customers from France, Belgium, and Luxembourg, who are premium orthodontists recognized for their expertise and seeking advanced treatment options for their patients.

This role is not administrative. You will act as an advisor, supporting doctors in their daily needs, ensuring efficient dental office operations, and delivering excellent service to patients with reactivity, respect, and professionalism. You will represent Angel Aligner’s full digital portfolio during your daily interactions with doctors.

RESPONSIBILITIES

• Support your dedicated territory and assist other countries as needed
• Open, validate, and maintain customer accounts in our systems
• Respond promptly to customer requests via email, phone, or website, providing effective resolutions
• Assist customers with technical issues related to online orders and digital platforms
• Introduce product benefits and escalate training needs to technical and clinical teams
• Provide timely updates on deliveries and shipments
• Handle complaints, monitor issues until resolution, and communicate effectively
• Gather customer feedback to improve services and develop helpful content
• Monitor key performance indicators like NPS to enhance customer satisfaction
• Manage accounts receivable and follow up on payment promises
• Prepare periodic reports as assigned

REQUIRED SKILLS AND QUALIFICATIONS

• Solution-oriented mindset with quick problem-solving skills
• Excellent communication and customer-facing skills
• Empathy and ability to manage complex situations
• Ability to understand technical product information
• Interest in innovative technologies and digital environments
• Knowledge of international freight and transportation rules is a plus
• Strong organizational and time management skills
• Experience in medical devices, life sciences, or dental industry (preferred)
• High School diploma

LANGUAGE SKILLS

• Fluent in English
• Native/fluent in French
• Proficiency in 2 other EU languages (Spanish, Italian, German) is a plus

COMPUTER SKILLS

• Proficiency in Word, Excel, PowerPoint, and Adobe software
• Experience with CRM systems (e.g., DYNAMICS)
• Knowledge of business intelligence tools is a plus