Customer Success Mid Level (B2B)

Odilo; Madrid; Presencial; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model (2 office days)

Birthday off

Flexible compensation plans

Private health insurance

Wellbeing app

Descripción de la vacante

ODILO, a leading EdTech company, is seeking a Customer Success professional at Mid Level based in Madrid. You will manage a portfolio of B2B customers, drive adoption of the ODILO platform, and build trusted advisor relationships with key stakeholders across Sales, Product and Delivery teams.

You will monitor customer health, lead business reviews, identify growth opportunities, and ensure renewal success while delivering a seamless, high-quality customer experience in a hybrid work environment.

Formación

• Has at least 3 years of experience in tech startups dealing with B2B clients.
• Experience managing B2B customers, ideally in SaaS or technology environments.
• Skilled in building and maintaining solid client relationships and generating growth strategies.
• Excellent verbal and written communication, strong organizational, project management, and time management skills.
• Fluent in Spanish and English.
• Able to work with CRM tools and KPIs.
• Works well independently, meets tight deadlines.
• Based in Madrid.

Responsabilidades

• Manage a portfolio of customer accounts, ensuring a high-quality experience throughout their lifecycle, including renewal ownership.
• Build strong relationships with key stakeholders and act as their trusted advisor.
• Drive customer adoption and engagement to maximize value of the ODILO platform.
• Lead regular follow-up meetings and business reviews to align on objectives and next steps.
• Proactively identify risks, define action plans and coordinate internal teams to ensure customer success.
• Partner with Sales, Product and Delivery teams to deliver a seamless customer experience.
• Identify growth opportunities, contribute to renewal success and collaborate with Account Managers to maximize retention and expansion.
• Share customer feedback and insights to help improve products and services.

Descripción del empleo

At ODILO we are an EdTech that transforms the way people and organizations learn in digital environments. Our platform is flexible and scalable, enabling personalized learning experiences by integrating content from multiple sources and adapting to each context and need.

With an intuitive design, advanced impact measurement, and high data security standards, we empower companies, governments, and educational institutions to lead their talent development strategies and foster a continuous, innovative learning culture. We work to transform the way the world learns. Our mission is to empower continuous learning for individuals and organizations through a flexible and secure digital platform that integrates content from multiple sources and adapts to each context.

At ODILO, we believe our success starts with our customers' success. As a Customer Success, Mid Level, you'll play a key role in helping our customers achieve their goals by driving adoption, building trusted relationships and ensuring they get the most value from our solutions. You'll work closely with cross-functional teams while managing your own portfolio of accounts, becoming a strategic partner throughout the customer journey.

If you enjoy building relationships, solving challenges and making a real impact on customer outcomes, we'd love to meet you.

What will you do at ODILO?

• Manage a portfolio of customer accounts, ensuring a high-quality experience throughout their lifecycle. Ownership of the renewal process

• Build strong relationships with key stakeholders and act as their trusted advisor.
• Drive customer adoption and engagement, helping customers maximize the value of the ODILO platform.
• Lead regular follow-up meetings and business reviews to align on objectives and next steps.
• Proactively identify risks, define action plans and coordinate internal teams to ensure customer success.
• Partner with Sales, Product and Delivery teams to deliver a seamless customer experience.
• Identify growth opportunities, contribute to renewal success and collaborate with Account Managers to maximize customer retention and expansion.
• Share customer feedback and insights to help improve our products and services.

What we're looking for:

• Has at least 3 years of experience in Tech startups dealing with B2B clients
• Experience managing B2B customers, ideally in SaaS or technology environments.
• Is skilled in building and maintaining solid client relationships and generating growth strategies. Can easily understand client needs and identify opportunities.
• Has excellent verbal and written communication skills, excellent organization, project management, and time management.
• Fluent in Spanish and English.
• Hability to work with CRM tools and KPIS.
• Works well independently, feeling comfortable with tight deadlines.
• Based in Madrid

Why ODILO?

Working at Odilo is about being part of a lifelong learning culture, where everyone has the possibility to take on challenges and participate in the growth of the company.

But we also offer:

• Be part of an international, creative and ambitious environment, where every person has a real impact and actively contributes to the company’s growth.
• Unlimited learning with ODILOFY, our own learning platform with over 3 million pieces of content in all formats (books, audiobooks, videos, courses, movies and learning experiences).
• A hybrid work model (2 office days) , allowing you to organize your schedule in a way that truly works for you.
• Work 100% remotely during July and August with shorter summer hours for a better work-life balance.
• Your birthday off, so you can celebrate it your way.
• Flexible compensation plans, tailored to your needs: meals, transportation, childcare, training and private health insurance.
• Access to an emotional wellbeing app, with professional support to take care of your mental health.
• Competitive salary+ commissions, aligned with your experience, background and role.
• Continuous professional growth, with real internal development opportunities and ongoing learning.
• Team, culture and wellness events, including sports activities, to connect, collaborate and celebrate achievements together.

Our team is truly international, bringing together the best talent from the education, media, content, and technology sectors. Sounds like a mission made for you? Then we need to talk!