Customer Success Manager (m/f/d)

T-Systems Iberia; Granada; Híbrido; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Flexible working hours

Weekly language classes

International mentoring sessions

Social fund

Descripción de la vacante

T-Systems is seeking a Customer Success Manager for T Cloud Public in Spain. You will lead strategic account development, advise clients on cloud usage, and foster long-term partnerships while driving adoption and satisfaction.

The role requires excellent communication, knowledge of AWS/Azure/Google Cloud, and willingness to travel nationally and internationally; fluency in English is essential. Hybrid work and growth opportunities are offered.

Formación

• Completed degree in computer science, engineering or comparable training or further education.
• Good knowledge of cloud and IT architecture, technology strategy, sales and business development.
• Good knowledge and experience in AI.
• Excellent communication and presentation skills for customer interactions.
• Familiarity with market-relevant cloud ecosystems and partners.
• Knowledge of cloud offerings (IaaS, PaaS, SaaS).
• Experience with cloud platforms and hybrid cloud solutions.

Responsabilidades

• Manage delivery of T Cloud Public services to customers.
• Advise customers on initial use and ongoing cloud optimization.
• Identify growth opportunities and upsell to increase value for customers.
• Collaborate with vertical squads and cross-functional teams.
• Contribute to planning, forecasting and impedance management processes.
• Support ongoing development of customer success management for T Cloud Public.

Conocimientos

Cloud architecture

AI knowledge

Sales & business development

Communication & presentation

Teamwork & collaboration

English fluency

Independent work

Educación

Bachelor's degree in Computer Science or Engineering

Herramientas

AWS

Microsoft Azure

Google Cloud

Rackspace

Descripción del empleo

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Job Description

As a "Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want:

• Strategic influence and development of the existing business of the assigned T Cloud Public customersin order toincrease the value added for the customer and the sales for the T Cloud Public.
• Comprehensive advice to customersregardingthe first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
• Active participation in the respective vertical squad of the T Cloud Public.
• Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
• Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
• Participation in the planning and forecasting processes.
• Transferring customer requirements to the T Cloud Publicimpedimentand demand process.
• Supporting the further development of cloud handling support.

  Qualifications

  • Completed degree in computer science, engineering or comparable training or further education.
  • Good knowledge and experience in the areas of cloud and IT architecture, technology strategy,salesand business development
  • Good knowledge and experience in the field of AI.
  • Good communicationand presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
  • Good knowledge of market-relevant cloud ecosystems and experience with partners
  • Good knowledge in the field of cloud (IaaS, PaaS, SaaS).
  • Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
  • Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
  • High resilience, adaptability to dynamically changing processes/startup mentality.
  • Goodtechnical understanding of standardized service provision through platforms.
  • Detailed knowledge of the processes and structures in your own company.
  • Experience in international cooperation with Local Business Units andNatCos.
  • High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
  • Fluent written and spoken English.
  • Willingness to travel nationally and internationally.

  Additional Information

  Whatdoweofferyou?

  • T-Social: socialinitiatives(sports,community,health, ...).
  • Hybridworkmodel(remote/on-site).
  • Flexibleworkinghours.

  Growth&development

  • Weeklylanguageclasses(English & German).
  • InternationalMentoringSessions&ExperienceDays.
  • Flexiblecompensationplan (healthinsurance,mealvouchers,childcare,transport).
  • Socialfund.

  Wellbeing& time off

  • 26+workingdaysofvacationperyear.