Customer Success Manager for T Cloud Public (m/f/d)

Iglubit; Sevilla; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Coursera training access

Language classes (English & German)

International mentoring sessions

Descripción de la vacante

T-Systems Iberia is seeking a Senior Customer Success Manager for T Cloud Public. You will drive strategic influence, manage key customer relationships, and ensure service excellence across cloud platforms.

Strong AI and cloud expertise, plus excellent communication in German and English, are essential. Willingness to travel nationally and internationally is expected.

Formación

• Completed degree in computer science, engineering or comparable training or further education.
• Strong knowledge of cloud ecosystems and AI.
• Experience in cloud architecture, technology strategy, sales, and business development.
• Excellent communication and presentation skills in customer interactions.

Responsabilidades

• Strategically influence and develop the existing business of the assigned T Cloud.
• Grow public cloud customer base and increase sales value for T Cloud Public.
• Advise customers on first-time use and ongoing cloud optimization (consumption push, upselling).
• Participate in the vertical squad for the T Cloud Public and support service-excellence culture.

Conocimientos

Cloud architecture

AI expertise

Business development

Communication

Presentation skills

German and English

International collaboration

Travel willingness

CRM knowledge

Cloud platforms

IaaS

PaaS

SaaS

Hybrid cloud

Educación

Degree in Computer Science or Engineering

Descripción del empleo

Company Description

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Job Description

As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You Want

• Strategic influence and development of the existing business of the assigned T Cloud.
• Public customers in order to increase the value added for the customer and the sales for the T Cloud Public.
• Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
• Active participation in the respective vertical squad of the T Cloud Public.
• Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
• Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
• Ensuring customer satisfaction.
• Participation in the planning and forecasting processes.
• Transferring customer requirements to the T Cloud Public impediment and demand process.
• Supporting the further development of cloud handling support.

Qualifications

• Completed degree in computer science, engineering or comparable training or further education.
• Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
• Top knowledge and experience in the field of AI.
• Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
• Strong knowledge of market-relevant cloud ecosystems and experience with partners.
• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
• Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
• Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
• High resilience, adaptability to dynamically changing processes/startup mentality.
• Very good technical understanding of standardized service provision through platforms.
• Detailed knowledge of the processes and structures in your own company.
• Experience in international cooperation with Local Business Units and NatCos.
• High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
• Fluent written and spoken German and English.
• Willingness to travel nationally and internationally.

Additional Information

What do we offer you?

Work environment & flexibility

• International, dynamic and collaborative environment.
• T-Social: social initiatives (sports, community, health, ...).
• Hybrid work model (remote/on-site).
• Flexible working hours.

Growth & development

• Customized training: access to Coursera to learn whatever you want, whenever you want.
• Weekly language classes (English & German).
• International Mentoring Sessions & Experience Days.

Compensation & Benefits

• Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
• Telemedicine.
• Life and accident insurance.
• Social fund.

Wellbeing & time off

• 26+ working days of vacation per year.
• Free access to specialist services (medical, legal, wellness).
• 100% salary coverage during medical leave.

And many more advantages of being part of T-Systems!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.