Customer Success Manager - Sports Performance Remote

Spiideo; Madrid; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a Customer Success Manager to enhance client relationships within the sports industry. This remote role focuses on onboarding and training clients, ensuring customer satisfaction, and managing renewals for a diverse portfolio of sports organizations. The ideal candidate will have a passion for customer success, fluency in Spanish and Italian, and a structured approach to work. Join a friendly, skilled multinational team and make a significant impact in a growing SaaS company, where your contributions will be valued and celebrated.

Servicios

Wellness Benefits

Coworking Space Allowance

Access to Cutting-Edge Tools

Formación

• 2+ years of customer success or sales experience required.
• Fluency in Spanish, Italian, and English is essential.

Responsabilidades

• Onboard new customers and ensure their satisfaction.
• Manage renewals and identify upsell opportunities.

Conocimientos

Customer Success Management

Sales Experience

Communication Skills

Presentation Skills

Fluency in Spanish

Fluency in Italian

Self-Motivation

Process Development

Descripción del empleo

We are looking for a Customer Success Manager to join the Spiideo team!

Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, leagues, and federations.

Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe.

This is a fully remote position, ideally based in Madrid, Spain. You will report directly to the VP of Customer Success based in the US. Spiideo HQ is located in Malmö, Sweden.

The role :

You will manage a portfolio of media companies, leagues, and sports clubs in Europe, with a primary focus on Southern European markets (Spain, Italy, etc.). Fluency in Spanish and Italian is required to effectively manage these markets.

Core responsibilities :

1. Onboarding & Training: Help new customers get onboarded with Spiideo.
2. Customer Satisfaction: Deliver exceptional guidance to maximize potential.
3. Renewals: Proactively manage to achieve company renewal targets.
4. Upsell & Expansion: Identify opportunities to maximize and expand usage.
5. Churn management: Engage proactively to reduce churn and ensure success.
6. Relationship building: Cultivate strong, trusted partnerships with key stakeholders.
7. Process development: Coordinate and manage complex implementations.

What type of customers would you manage

You will manage a portfolio of sports clubs, leagues, and media companies across various sports (football, ice hockey, basketball, handball, etc.) within the Spiideo portfolio, including Spiideo Perform (video analysis), Spiideo Play (streaming), and Spiideo Replay (VAR).

• Leagues
• Professional sports clubs

What we are looking for :

• At least 2 years of prior customer success or sales experience.
• Professional proficiency in Spanish, Italian, and English, both written and spoken.
• Experience in the sports tech industry is a bonus.
• Very process-driven and structured approach to work.
• Self-motivated, takes initiative, with a positive, team-first attitude.
• Excellent ability to train customers via webinars, one-on-one meetings, etc.
• Excellent communication and presentation skills.
• Passion for customer success and deriving joy from seeing customers succeed.

What we can offer :

• The chance to make an impact in a growing international SaaS company.
• A friendly and skilled multinational team.
• Access to cutting-edge tools and resources.
• A benefits package that includes wellness benefits and coworking space allowance.

Remote status :

Fully remote. Occasional travel to Malmö, Sweden, may be required.

Application

You will be part of an international team with knowledgeable and friendly people from diverse backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce at Spiideo.

We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story! We review applications continuously.

Key Skills

Arabic Speaking, Access Control System, B2C, Account Management, Legal Operations, Broadcast