Customer Success Manager - Sports Performance (... Commercial • Spain (remote office) •

Spiideo AB; Comunidad Valenciana; A distancia; EUR 35.000 - 65.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Success Manager to join their dynamic team. This fully remote role offers the chance to work with top sports organizations across Europe, particularly in Spain and Italy. You will be responsible for managing a diverse portfolio of media companies and sports clubs, ensuring customer satisfaction through effective onboarding, training, and relationship building. The ideal candidate will possess strong communication skills and a passion for customer success, making a significant impact in a growing international SaaS company. Join a friendly, skilled team and contribute to a culture of excellence and innovation.

Servicios

Wellness benefits

Co-working space allowance

Access to cutting-edge tools and resources

Friendly and skilled multinational team

Formación

• At least 2 years of experience in Customer Success or Sales.
• Fluency in Spanish, Italian, and English is required.

Responsabilidades

• Onboard and train new customers with Spiideo's solutions.
• Proactively manage renewals and reduce churn.

Conocimientos

Customer Success Management

Sales Experience

Fluency in Spanish

Fluency in Italian

Fluency in English

Problem-Solving Skills

Communication Skills

Presentation Skills

Educación

Experience in Customer Success or Sales

Sports Tech Industry Experience

Descripción del empleo

We are looking for a Customer Success Manager to join the Spiideo team!

Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations.

Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe.

This is a fully remote position ideally based in Madrid, Spain. You will report directly to the VP of Customer Success, based in the US. Spiideo HQ is located in Malmo, Sweden.

The role :

You will manage a portfolio of Media companies, Leagues, and Sports clubs in Europe with a primary focus in Southern Europe markets (Spain, Italy, etc.). Fluency in Spanish and Italian is required to effectively manage the Spain and Italian markets.

Core responsibilities :

• Onboarding & Training: help new customers get onboarded with Spiideo
• Renewals: proactive management to achieve company renewal targets
• Upsell & Expansion: identify opportunities to maximize and expand usage
• Churn management: proactively engage to reduce churn and ensure success
• Relationship building: cultivate strong, trusted partnerships with key stakeholders
• Process development: ability to coordinate and manage complex implementations

What type of customers would you manage?

You will manage a portfolio of Sports clubs, Leagues, and Media companies across a variety of sports (Football, Ice Hockey, Basketball, Handball, etc.) across the entire Spiideo portfolio: Spiideo Perform (video analysis), Spiideo Play (streaming), and Spiideo Replay (VAR).

• Leagues
• Professional sports clubs

What we are looking for :

• Prior Customer Success or Sales experience (at least 2 years)
• Professional proficiency in Spanish, Italian, and English, both written and spoken
• Sports tech industry experience is a bonus
• Very process-driven and structured approach to working
• Self-motivated, takes initiative, positive, team-first attitude
• Excellent ability to train customers via Webinars, 1-on-1 meetings, etc.
• Strong problem-solving skills
• Excellent communication and presentation skills
• Passion for customer success and joy in seeing our customers succeed

What we can offer :

• The chance to make an impact in a growing, international SaaS company.
• A friendly and skilled multinational team
• Access to cutting-edge tools and resources to empower your work.
• Benefits package that includes wellness benefits and co-working space allowance

Remote status : fully remote. You will from time to time travel to Malmö, Sweden.

Application :

You will be part of an international team with knowledgeable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo.

We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story! We review new applications continuously.