Customer Success Manager (Spanish Speaker)

Canary Technologies; Andosilla; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

A leading company in the hospitality technology space is looking for a proactive Customer Success Manager. Your role will be pivotal in establishing client relationships, ensuring successful implementations, and expanding the company's footprint across the EMEA region. You will leverage your SaaS experience to drive customer success and align with business goals, enhancing client satisfaction and fostering growth.

Servicios

Canary Days

Self Improvement Club

Professional Development

Travel and Personal Travel Reimbursements

Formación

• 3–5 years of SaaS Customer Success experience.
• Experience onboarding clients through technical challenges.
• Managing accounts with annual contracts of $20K–$100K.

Responsabilidades

• Lead onboarding, gather requirements, conduct webinars.
• Build relationships with stakeholders and identify growth opportunities.
• Act as a trusted advisor and resolve client challenges.

Conocimientos

Communication

Organizational Skills

Analytical Mindset

Collaboration

Technology Adaptability

Descripción del empleo

Customer Success Manager (Spanish Speaker)

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About Us

Canary Technologies is transforming the hotel industry with modern software powered by Canary's hospitality-specific AI platform. Used by over 20,000 hoteliers across 90+ countries, Canary helps hoteliers work smarter and impress their guests. Trusted by major brands like Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western, we are recognized as a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company, and a top place to work according to HotelTechReport. Backed by Silicon Valley investors such as Y Combinator, FPrime, and Insight Ventures, we are shaping the future of hospitality.

About The Role

We’re seeking a proactive Customer Success Manager (CSM) to join our EMEA team. You will ensure successful deployments, foster long-term client relationships, and expand Canary’s presence within Mid-Market and SMB accounts across EMEA. Collaborating with Customer Success, Sales, and Product teams, your work will directly influence our growth and establish you as a key player in hospitality technology in the region.

Responsibilities

• Product Expertise : Understand Canary’s products deeply to communicate their value effectively.
• Client Onboarding : Lead onboarding, gather requirements, conduct webinars, and set up accounts for a smooth start.
• Drive Customer Value : Understand client goals, demonstrate solutions, and minimize time-to-value.
• Relationship Management : Build relationships with stakeholders, identify growth opportunities, and relay client feedback to inform product development.
• Portfolio Growth : Manage a business portfolio, identify growth opportunities, and collaborate with Sales to expand.
• Strategic Insight : Act as a trusted advisor, resolve client challenges, and align with Canary’s goals.

Qualifications

• 3–5 years of SaaS Customer Success experience.
• Experience onboarding clients through technical challenges.
• Managing accounts with annual contracts of $20K–$100K.
• Strong organizational and communication skills.
• Analytical mindset and collaborative approach.
• Confidence and adaptability with technology.
• Hospitality tech knowledge is a plus.

We also offer benefits like Canary Days, Self Improvement Club, Professional Development, Travel and Personal Travel Reimbursements.

Canary Technologies is an equal opportunity employer, committed to diversity and inclusion. Additional Details

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Other

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