Customer Success Manager Spain (all genders)

Lucanet; Las Palmas de Gran Canaria; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Lucanet is seeking a Customer Success Manager to foster customer satisfaction and retention within midmarket accounts. The role involves building strong client relationships, understanding business challenges, and maximizing product benefits. The ideal candidate will possess business administration qualifications and fluency in English and Spanish, ensuring impactful customer engagement.

Servicios

Flexible working model (LucaFlex)

Work from Abroad opportunities

Sabbatical options available

Team-building events

Learning & Development support

Paid volunteer time (LucaNet Do Good)

Health and wellbeing programs

Generous leave policy

Company pension plan contributions

Discounts through corporate benefits partner

Formación

• Proven track record of managing B2B corporate customer relationships.
• Experience in developing and implementing risk management plans.
• Ability to manage multiple projects simultaneously.

Responsabilidades

• Own English and Spanish speaking midmarket customer renewals.
• Build and maintain long-term relationships with customers and partners.
• Proactively identify and mitigate risks to customer success.

Conocimientos

Customer Relationship Management

B2B Sales

Fluency in English

Fluency in Spanish

Educación

Business Administration degree or equivalent

Herramientas

CRM tools (e.g., Salesforce)

Descripción del empleo

Customer Success Manager Spain (all genders)

About Us

Lucanet is the CFO Solution Platform built for modern finance leaders to automate consolidation and financial planning, extended planning and analysis, disclosure management, ESG reporting, lease accounting, tax compliance and reporting, as well as banking and cash management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease.

About Us

Lucanet is the CFO Solution Platform built for modern finance leaders to automate consolidation and financial planning, extended planning and analysis, disclosure management, ESG reporting, lease accounting, tax compliance and reporting, as well as banking and cash management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease.

We are a team of game changers with 850+ people worldwide. Our culture of kindness and integrity encourages you to bring your whole self to work. We collaborate to create better software solutions and grow a better company. Lucanet is more than a place to work; we are a champion for continuous improvement, pushing boundaries, impacting industries, and growing careers.

Discover more about Lucanet as an employer.

The Role

As a Customer Success Manager (CSM), you will play a pivotal role in maximizing customer satisfaction and retention. By building strong, trust-based relationships and proactively identifying and addressing customer needs, you will directly contribute to both our clients’ and our company’s ongoing success. Your commitment to excellent account management and outstanding customer experiences will help minimize churn and establish you as a strategic, trusted partner throughout the customer journey.

What you'll do

• Own the responsibility for the English and Spanish speaking midmarket customer renewals and drive product expansion to ensure customers gain maximum value from their investment.
• Act as a customer advocate, ensuring they make the most of our services to achieve outstanding results.
• Partner with C-level stakeholders, helping them translate their vision into reality by defining a business roadmap that supports their long-term goals.
• Develop a deep understanding of the common business challenges our customers face and align our product features and business benefits to address those needs effectively.
• Proactively identify and mitigate risks to customer success by implementing tailored risk management plans.
• Strive for full utilization of customer licenses, identify opportunities for growth, and collaborate with Sales to expand our presence and value within each account.
• Build and maintain long-term relationships with customers, partners, and internal teams, acting as a trusted advisor and contributing to the strategic development of our clients’ businesses.

What you bring to the table

• Successfully completed studies in business administration or hold a comparable qualification with relevant professional experience.
• Experienced in developing and managing B2B corporate customer relationships.
• Proven track record of supporting and growing multiple accounts, consistently following up on all customer needs.
• Ability to manage multiple projects, processes, and programs simultaneously, even under pressure.
• Proficient in using CRM or CSM tools (such as Salesforce, Planhat, or similar).
• Business-fluent in both Spanish and English.

Perks at work

• LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
• Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options.
• Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners.
• Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
• Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and / or pension allowances.
• JobRad – Find your dream bike, with financial support from us.
• Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner.

Powered by uniqueness

Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.

We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.

Learn more about our DE&I journey

GDPR Notification

Please follow the provided link to understand how we comply with GDPR requirements and what measures we take to ensure your data is safe.

Data protection Lucanet Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Software Development

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