Customer Success Manager (Spain)

Promptly Health; España; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A healthcare technology company is seeking a Customer Success Manager to lead nation-wide initiatives in Health Data in Spain. The role requires fluency in Spanish and English, along with extensive experience managing complex technology projects. The ideal candidate will have strong technical understanding of health information systems and a proven track record in project management. This offers a competitive salary, equity compensation, and a flexible work environment.

Servicios

Ownership of career pathway

Equity compensation via ESOP

Annual training allowance

Private health insurance

Flexible vacation policy

Formación

• 3-5 years of experience in managing and delivering complex technology projects, ideally within healthcare.
• Strong technical understanding of health information systems.
• Proven track record of leading large-scale projects.

Responsabilidades

• Lead the planning, execution, monitoring, and successful delivery of nation-wide projects.
• Manage and coordinate cross-functional teams.
• Ensure compliance with applicable healthcare regulations.

Conocimientos

Fluent in Spanish

Fluent in English

Project Management

Data analytics

Problem-solving

Educación

Professional certification in Project Management

Descripción del empleo

Overview

Promptly is building the first patient-centered global evidence network, offering real world data sharing and monetization capabilities. Together with a selected network of Partners, we generate new knowledge from harmonized datasets, augmented with the collection of longitudinal patient-reported data and patient-generated digital biomarkers within a secure and privacy-preserving environment. We deliver valuable insights to leading health systems, payers and life-science companies across multiple therapeutic areas, including cardiometabolic, oncology, and immunology. Operating in 10 countries, we promote better healthcare at lower costs for thousands of new patients every day through the use of Real World Evidence.

About The Company

What’s Promptly in a nutshell: Promptly is building the first patient-centered global evidence network, offering real world data sharing and monetization capabilities. Together with a selected network of Partners, we generate new knowledge from harmonized datasets, augmented with longitudinal patient-reported data and patient-generated digital biomarkers within a secure, privacy-preserving environment. We deliver valuable insights to leading health systems, payers and life-science companies across multiple therapeutic areas, including cardiometabolic, oncology, and immunology. Operating in 10 countries, we promote better healthcare at lower costs for thousands of new patients every day through the use of Real World Evidence.

We answer the question – is this patient treatment the best it could possibly be?

Our purpose

We exist to empower every patient and every health organization on the planet with evidence on the outcomes of care. We pursue this mission because lack of real-world evidence on the outcomes of care is a major healthcare challenge. At Promptly, everything we do is driven by our core purpose: to promote better healthcare at lower costs for patients every day, by making health outcomes available.

The Role

Customer Success Manager, Spain – We are seeking a Customer Success Manager in Spain to lead nation-wide initiatives in Health Data. If you are career-driven and passionate about healthcare technology, this is an opportunity to bring your expertise to a fast-growing team.

What You’ll Be Expected To Do

• Lead the planning, execution, monitoring, and successful delivery of nation-wide projects in Health Data.
• Manage and coordinate cross-functional teams, including IT, partners, authorities, and external vendors.
• Define project scope, objectives, timelines, and deliverables, ensuring alignment with organizational goals and stakeholder expectations.
• Develop and maintain detailed project plans, schedules, and risk management strategies to address challenges proactively.
• Ensure compliance with applicable healthcare regulations and data protection standards (e.g., GDPR and ISO27001).
• Serve as the primary point of contact for stakeholders, providing clear communication and reporting on project status, risks, and outcomes.
• Drive innovation and continuous improvement in project processes to enhance efficiency and effectiveness.
• Manage budgets and financial resources for projects, ensuring cost-effectiveness and value creation.

Qualifications And Work Experience

• Fluent in Spanish and English (written and spoken).
• 3–5 years of experience in managing and delivering complex technology projects, ideally within healthcare or data-driven environments.
• Strong technical understanding of health information systems, interoperability or data analytics.
• Proven track record of leading nation-wide or large-scale projects in healthcare or related industries.
• Professional certification in Project Management (e.g., PRINCE2, PMP, IPMA) is highly preferred.
• Strong analytical and problem-solving skills, with a client-centric mindset.
• Availability for occasional travel within Spain and across Europe.

Personality and Behavioral Traits

You are bright, articulate and passionate about being part of a nascent project in healthcare. You have the ability to lead and coach others and to manage differences of opinion within the team. You are a good communicator and excellent at establishing contacts and building relationships. You favor an analytical approach and the ability to identify the strategic dimension of issues.

Position

• Remote-first
• Full time
• Based in Spain (mandatory)

What We Offer

• Ownership, defining your own career pathway
• A unique growth opportunity as an early member of a fast-growing team with impact on healthcare
• Growing team environment with experienced professionals
• Financial benefits
• Competitive salary
• Annual Bonus
• Equity compensation via ESOP
• Annual training allowance
• Private health insurance
• Home-office equipment allowance
• Non-financial benefits
• Equal opportunity and inclusive environment
• Flexible work schedule
• Flexible vacation policy
• Corporate events

Recruiting Process

• Initial interview with your future manager and/or team members to learn about Promptly and the role.
• Technical assessment or business case task.
• Optional third interview in exceptional cases.
• Offer extended and, hopefully, accepted.
• Reference checks may be performed during final stages of the interview process.

Our Culture & Values

Empathy: understand others’ experiences before judging. Ownership: act as an owner and deliver on our core purpose. Responsibility: lead by example and be accountable for quality. Teamwork: value diversity and collaboration. Excellence: pursue continuous learning and improvement.

Data Privacy

Your data will be processed for recruitment purposes and may be shared with Proef to manage the recruitment process. For details, see Promptly/Proef privacy policies. By applying, you consent to processing and storage of your data for up to 12 months unless you request erasure. You confirm that information provided is true to the best of your knowledge.