Customer Success Manager (Russian Speaking)

Amplitude; Tarragona; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading digital analytics platform is looking for a Customer Success Manager fluent in Russian. This role involves managing customer relationships and driving value realization, collaborating across functions to enhance user experience. A competitive salary and flexible working conditions make this an exciting opportunity.

Formación

• 2-4 years experience in customer success or technical account management.
• Experience managing 80-100 customers.
• Fluency in English & Russian, or another Eastern European language.

Responsabilidades

• Partner with account executives to secure renewals and expansions.
• Use Gainsight to monitor account health and drive adoption.
• Deliver value-based business reviews with client executives.

Conocimientos

Organizational skills

Problem-solving

Communication skills

Herramientas

Gainsight

Descripción del empleo

Customer Success Manager (Russian Speaking)

Remote - Spain

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,000 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Spring 2025 Report. Learn how to optimize your digital products and business atamplitude.com .

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI) : Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. We drive adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.

You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.

As a Customer Success Manager, you will :

• Partner with Velocity & Emerging Enterprise Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions
• Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude
• Provide expertise to help customers derive valuable insights from our highly technical product
• Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
• Innovate when it comes to managing a portfolio of accounts (you will own 80-100 customers across EMEA and potentially another region but you will be primarily aligned to UKI) and share ideas for driving efficiencies and develop best practices that will scale as the business grows
• Champion the needs of the market and serve as internal advocate for customers
• Effectively prioritize in order to deliver on key business objectives across your portfolio

You'll be a great addition to the team if you have :

• Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech
• Experience with account and territory planning
• Strong organizational, time management and prioritization skills
• Proven ability to learn and explain a technical product or concept
• Curiosity and motivation to learn our product so that you can effectively position the solution and its value
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company

At a minimum, you need to have :

• 2-4 years experience previous experience in a customer success / technical account management / relationship type role while managing customers
• Experience managing a large volume of customers (80-100) across EMEA
• Based in Barcelona or Madrid, Spain
• Fluency in English & Russian (or another Eastern European language) / English

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and / or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring tothis article . Please exercise caution and cease communications if something feels suspicious about your interactions.

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Do you have fluency (business level) in Russian or another Eastern European language?

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