Customer Success Manager (Remote)

Pentera; Madrid; A distancia; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading cybersecurity company in Madrid seeks an experienced Customer Success Manager to manage customer relationships and ensure satisfaction. The ideal candidate has over 5 years of experience in customer success within the cybersecurity industry, is technically savvy, and excels in managing stakeholder relationships. This role involves collaboration with the sales team and ownership of customer accounts. Join us in driving customer engagement and experience.

Formación

• 5+ years of experience as a Customer Success Manager in a global organization.
• Ability to communicate and influence at executive and C-level.
• Strong technical and commercial orientation.

Responsabilidades

• Maintain and expand relationships with customers.
• Take ownership of commercial activities.
• Collaborate with Sales to facilitate opportunities.

Conocimientos

Customer Success Management

Communication

Stakeholder management

Attention to detail

Herramientas

CRM platforms

Descripción del empleo

Must be based in Spain | Please send your resume in English

As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.

With over 350 team members and 1,000+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.

We are looking to hire an experienced Customer Success Manager based in Spain, who will be responsible for maintaining and expanding Pentera’s relationship with a portfolio of customers in the region.

The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with a strong technical and commercial orientation and the ability to custom-tailor solutions for a variety of scenarios.

Passionate about delivering a great customer experience and well versed in handling complex customer needs.

Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers

Take ownership of commercial activities with all assigned accounts

Maintain close collaboration with our Sales team as a supporting role, facilitating opportunities while keeping our clients highly engaged

Maintain all information about customer activity within the CRM platform

5+ years of previous experience as a Customer Success Manager, part of a global organization, managing global accounts

~ Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

~ Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

~ Spanish and English : We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law.