Customer Success Manager - Low Touch (EMEA)

n8n; España; A distancia; EUR 50.000 - 75.000; Jornada completa

Descripción de la vacante

A leading workflow automation platform is seeking a Customer Success Manager to onboard new customers and drive business growth. The ideal candidate should have strong Customer Success expertise and the technical ability to build workflows. This position offers competitive compensation, equity options, and the flexibility to work remotely from within Europe.

Servicios

Competitive compensation

Ownership – equity in company

30 days vacation in Europe

Pension contributions in Europe

Career growth budget of €1K per year

Remote-first culture

Formación

• Experience managing a book of business, delivering strong onboarding experiences.
• Ability to build workflows in n8n and know when to escalate.
• Experience managing upsells and cross-sells in a SaaS environment.

Responsabilidades

• Onboard new customers and set them up for long-term success.
• Proactively solve technical and commercial challenges.
• Design playbooks and workflows to engage customers at scale.
• Manage customer communications and support escalations.

Conocimientos

Customer Success expertise

Curiosity & intelligence

Technical ability

Commercial acumen

Descripción del empleo

Overview

n8n is a workflow automation platform that combines AI capabilities with business process automation. We enable technical teams to move from code to no-code, backed by a community of builders. With 500+ integrations and fair-code principles, we are transforming how businesses connect systems and processes.

Our team is growing, and we seek to establish strong, scalable relationships with customers to ensure successful adoption of n8n and ongoing growth.

Responsibilities

• Onboard new customers and set them up for long-term success
• Nurture expansion opportunities
• Proactively solve technical and commercial challenges across your book of business
• Manage customer communications and support escalations smoothly

• Design playbooks, workflows, and automations to engage with customers at scale
• Build systems to serve a higher volume of customers efficiently
• Share best practices and learnings to improve the CS team
• Identify and execute scalable value initiatives (e.g., webinars and round tables)

• Lead expansion and renewal conversations to drive upsell and cross-sell opportunities
• Progress order forms and ensure seamless collaboration with Sales teams
• Run quarterly business reviews with key customers to uncover growth potential

• Keep customer data and CRM records accurate and actionable
• Lead projects that improve CS processes for the whole team
• Collaborate cross-functionally with Support, Sales, and Product to deliver value

Requirements

Must-haves

• Customer Success expertise: manage a book of business, run QBRs, and deliver strong onboarding experiences
• Curiosity & intelligence: quickly grasp what n8n does and how customers use it
• Technical ability: can build workflows in n8n and know when to escalate
• Commercial acumen: experience managing upsells and cross-sells in a SaaS environment

Nice-to-haves

• Scaled CS experience with a large, low-touch portfolio
• Strong communication and clear, structured speaking style
• Process mindset: experience setting up CS tooling, processes, or playbooks
• Technical engagement: comfortable engaging with technical audiences in a commercial capacity

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).

Location disclaimer: If you see multiple job postings for the same role, it is most likely because we are hiring remotely and posting in different locations to reach potential candidates. Please apply to the location you are most likely to work from.

Benefits

• Competitive compensation – fair and attractive pay
• Ownership – equity in n8n
• Work/life balance – 30 days vacation in Europe; 15 vacation days + 8 sick days in the US, plus holidays
• Health & wellness – benefits by region (Europe: local norms; US: medical, dental, vision)
• Future planning – pension contributions (Europe); 401(k) in the US
• Financial security – region-specific benefits; disability, life, and hospital coverage
• Career growth – €1K per year for courses, books, events, or coaching
• A passionate team and regular hackathons
• Remote-first culture with occasional off-sites; some roles may be hybrid
• Giving back – $100 per month to support projects you care about
• Transparency and a proactive, ambitious culture
• Country-specific details provided in your contract

Location is remote within Europe or applicable region per contract.

Additional

Nivel de antigüedad: Intermedio

Función laboral: Otro