Customer Success Manager - Italian speaking - Remote

Instructure, Inc.; Pamplona; Híbrido; EUR 60.000 - 63.000; Jornada completa

Descripción de la vacante

Instructure, a leading company in EdTech, is seeking a Customer Success Manager to help high-value enterprise clients succeed and achieve their goals. The CSM will manage customer relationships, ensure retention, and leverage insights to drive growth. Ideal candidates are passionate about education, fluent in Italian and English, with a strong background in the SaaS industry. Instructure offers competitive benefits and a culture rooted in support and inclusivity.

Servicios

Flexible schedules

Generous paid time off

Wellness programs

Annual learning and development stipends

Employee recognition program

Formación

• Professional fluency in Italian and English, other European languages a plus.
• Experience in Customer Success or account management in a SaaS company.
• Passion for education and technology.

Responsabilidades

• Manage a portfolio of high-value customers across EMEA.
• Champion product adoption and utilization to support customer outcomes.
• Collaborate with Sales to identify growth opportunities.

Conocimientos

Stakeholder management

Communication

Empathy

Solutions-focused

Data-informed mindset

Herramientas

Salesforce

Gainsight

JIRA

Tableau

Descripción del empleo

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.

And that's where you come in :

Customer Success is absolutely vital to our long-term success and profitability, and to helping our customers achieve their goals. As a Customer Success Manager (CSM), you will be responsible for maintaining satisfaction and long-term success for a portfolio of high-value enterprise clients. You will help ensure retention, drive adoption, and unlock revenue growth by applying a consultative approach and leveraging strategic insights and customer data.

What you’ll do :

• Manage a portfolio of high-value customers across EMEA, particularly in Italy and other European markets.
• Build and maintain strategic relationships with executive and operational stakeholders.
• Understand customers’ goals and business drivers; proactively offer solutions and strategies to meet their evolving needs.
• Champion product adoption and utilization to support customer outcomes and learning impact.
• Ensure strong renewal performance by proactively identifying and addressing renewal risks early in the customer lifecycle.
• Collaborate closely with Sales to identify growth opportunities and drive pipeline development.
• Serve as a customer advocate by sharing feedback with Product, Engineering, and other internal teams.
• Contribute to regional and global Customer Success initiatives, continuously improving processes and best practices.

What you bring :

• Professional fluency in Italian and English; other European languages (e.g., Spanish, Dutch, German, French) are a plus.
• Passion for education and technology, ideally with experience in EdTech or SaaS environments.
• Strong stakeholder management and communication skills, including executive presence and the ability to influence at all levels.
• A data-informed mindset with the ability to leverage tools like Salesforce, Gainsight, JIRA, and Tableau.
• Empathy, curiosity, and a solutions-focused attitude.
• Excellent interpersonal and eloquent writing skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications :

• Familiarity with higher education, vocational training, or corporate learning ecosystems.
• Experience in Customer Success or account management in a SaaS company (ideally EdTech) with deep knowledge of SaaS products and services
• Experience with one or more of Instructure’s product offerings

Success Metrics

• Renewal and Expansion Pipeline Attainment
• Executive Business Review (EBR) completion
• Customer Satisfaction (CSAT) and Engagemen

Get in on all the awesome at Instructure!

• We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect :
• Competitive compensation and participation in Instructure’s equity program
• Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs.
• Generous paid time off, including global holidays and our annual “Dim the Lights” company-wide shutdown from December 26 to December 31
• Comprehensive wellness programs and mental health support
• Annual learning and development stipends to support your growth
• The technology and tools you need to do your best work—typically a Mac, with PC options available in some locations
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

60,000 - €63,000 a yearSalary : Base + CommissionThis reflects our target hiring range, with flexibility based on experience, skills, and market factors

We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be — and when we openly welcome those ideas, our environment is better and our business is stronger.

At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.

All Instructure employees are required to successfully pass a background check upon being hired.

J-18808-Ljbffr