Customer Success Manager II | EMEA

Deel, Inc.; Sevilla; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A dynamic HR and payroll platform is seeking a Customer Success Manager in Sevilla to manage client relationships and provide strategic guidance. With a focus on building strong connections and improving customer experience, applicants should have over 4 years of relevant client-facing experience. The position promises a supportive working environment with fair pay and flexible remote work options.

Servicios

Stock grants

Flexible remote work

Commitment to diversity and inclusivity

Formación

• 4+ years of experience as a Customer Success Manager or Account Manager.
• Experience in fast-growth startups or consulting preferred.
• Track record of delivering measurable impact.

Responsabilidades

• Manage a diverse portfolio of SMB and ENT accounts.
• Identify risks that could lead to customer churn.
• Build relationships with key stakeholders.

Conocimientos

Client-facing roles experience

Strong relationship-building skills

Quantitative and data-savvy

Analytical skills

Ability to remain calm in crises

Growth mindset

Descripción del empleo

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story? As the fastest-growing SaaS company in history, Deel is transforming how global talent connects with world-class companies—breaking down borders that have traditionally limited hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy.

In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list, with a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges impacting millions of people's working lives. With a valuation of $12 billion and $800 million in ARR, you'll drive meaningful impact while building expertise in transforming global work.

Summary

You’ll be the face and voice of Deel for our clients, both internally and externally. In this role, you’ll build genuine and durable customer relationships, converting them into opportunities for long-term revenue growth. You will serve as a trusted advisor by providing strategic guidance on operational and product-related issues, and advocate for clients internally to promote new products and capabilities.

Responsibilities

1. Accounts: Manage a diverse portfolio of SMB, MM, or ENT accounts, including low to mid-sized spend accounts and those with strategic growth potential.
2. Risk: Identify and flag risks that could lead to customer churn. Engage internal stakeholders to resolve issues swiftly while managing customer communications.
3. Relationships: Build relationships with key stakeholders and conduct regular business reviews.
4. Product: Collect product and operational feedback from customers and share it with relevant internal teams. Drive adoption of platform features to improve customer experience and retention.

Qualifications

• Minimum of 4+ years of relevant experience, including client-facing roles as a Customer Success Manager or Account Manager.
• Experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity.
• Strong relationship-building skills, ability to remain calm in crises, and celebrate partners’ successes.
• Quantitatively inclined and data-savvy, capable of deriving insights from complex data sets.
• Reliable, motivated self-starter with a growth mindset, thriving in fast-paced environments.
• Proven track record of achievement, delivering quantifiable impact or awards.
• Strong analytical skills with the ability to manipulate and synthesize data.
• Curious and interested in making an impact.

Total Rewards

We offer fair and competitive pay, stock grants, flexible remote work, and additional perks based on location and employment status. Deel is committed to diversity and inclusivity, providing accommodations for applicants with disabilities upon request.

Our hiring process may involve Covey assessments, which are compliant with applicable laws, including NYC Local Law 144.

For more information, visit our careers page or review our Privacy Policy and data practices.