Customer Success Manager II | EMEA

Deel, Inc.; Santander; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Deel, a leading global payroll and HR platform, seeks a Customer Success Manager to foster client relationships and drive long-term revenue growth. The role involves managing SMB/ENT accounts, advocating for clients internally, and ensuring high-quality customer experiences while tackling complex challenges within a dynamic team.

Servicios

Stock grant opportunities

Flexible remote work options

Scalable benefits and rewards

Formación

• Minimum of 4+ years relevant work experience.
• Experience in fast-growth startup or consulting.
• Strong analytical foundation.

Responsabilidades

• Manage a diverse portfolio of clients and provide strategic guidance.
• Identify and address customer risks.
• Drive platform feature adoption for improved retention.

Conocimientos

Client relationship management

Data analysis

Problem-solving

Communication

Educación

Bachelor's degree or equivalent

Descripción del empleo

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction : CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team!

Responsibilities

Accounts : The CSM II will manage a diverse portfolio of SMB / MM or ENT accounts. This includes low to mid-sized spend accounts and accounts with strategic growth potential.

Risk : Identify and flag risks that will lead to customer churn. Engage appropriate internal stakeholders to resolve the issue swiftly while managing customer communications along the way.

Relationships : Build relationships with key stakeholders. Conduct regular business reviews.

Product : Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders

Responsible for providing a high-quality experience to our customers on a day-to-day basis.

Coordinate with internal stakeholders to ensure timely response and completion of customer requests.

Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

You have a minimum of 4+ years of relevant work experience, including client-facing experience as a Customer Success Manager or Account Manager.

Have previous experience in at least one of the following : fast-growth startup, top-tier management consulting, investment banking, or private equity

A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them

Quantitatively-inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations

A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards

Have a strong analytical foundation with the ability to manipulate and synthesize data

Are curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

Stock grant opportunities dependent on your role, employment status and location

Additional perks and benefits based on your employment status and country

The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at of the nature of the accommodation that you may require, to ensure your equal participation.

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