Customer Success Manager - (H / F)

ChooseMyCompany; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa con una misión busca un Customer Success Manager para el mercado español o italiano. En este emocionante rol, serás responsable de apoyar a los clientes en la implementación de programas de reputación ESG. Con un enfoque en la gestión de proyectos y una pasión por los recursos humanos, tendrás la oportunidad de trabajar en un entorno dinámico y en crecimiento. Te unirás a un equipo comprometido con la mejora de la relación laboral, donde tu capacidad para entender las necesidades de los clientes será fundamental. Si te entusiasma contribuir a un proyecto de impacto y mejorar la experiencia del cliente, esta es la oportunidad perfecta para ti.

Servicios

Oportunidad de contribuir a un proyecto de impacto

Desarrollo de habilidades en un entorno desafiante

Formación

• 3 a 5 años de experiencia en gestión de proyectos en un entorno SaaS.
• Conocimiento de conceptos de Recursos Humanos y gestión de proyectos.

Responsabilidades

• Proporcionar soporte técnico y funcional a los clientes en la realización de encuestas.
• Identificar y reportar necesidades del cliente al Country Manager.

Conocimientos

Gestión de Proyectos

Atención al Cliente

Conocimientos en Recursos Humanos

Trabajo en Equipo

Fluidez en Español

Fluidez en Italiano

Educación

Máster

Herramientas

Herramientas HRIS

Software SaaS

Descripción del empleo

Founded in 2011, ChooseMyCompany is a B-Corp certified Mission Company.

Our purpose: to improve and enhance the HR and CSR performance of organizations.

We collect, analyze and communicate the certified opinions of all stakeholders of companies and schools (employees, students, interns, alternates, clients, candidates) to improve performance and engagement and to develop attractiveness towards talents, clients and investors.

Our mission:

Assessing the feelings of all stakeholders through customized, or modeled, surveys. ChooseMyCompany annually accredits companies and schools via 6 main labels: HappyIndexAtWork (commitment), WeImpactIndex (ESG performance), HappyIndexTrainees (interns / alternates), HappyIndexAtSchool (students), HappyIndexCandidates (recruited or not), HappyIndexClients (suppliers).

Supporting its clients in the interpretation of data and the implementation of rapid and measurable action plans.

Communication of ESG certified opinions and CSR and HR labels in a large digital, media, school and event ecosystem.

Our commercial offer:

Offer our clients a subscription to a SaaS software that allows them to collect, analyze and communicate ESG certified opinions. Then, if they wish to progress, personalized support based on the measurement of the effectiveness of the actions undertaken.

Our clients:

More than 1,000 companies and organizations, of all sizes and in all sectors, in France and abroad. ChooseMyCompany works with 3 / 4 of the CAC40 companies, mid-sized companies, SMEs and Startups.

Our core concern is to guarantee each client a high level of quality in data analysis and service, but above all to regularly offer technical, HR and CSR innovations.

Today, ChooseMyCompany is:

• A company with a mission of 60 employees with the desire to place the individual at the heart of organizations.
• 20% growth per year.
• Profitable and financially independent: 75% of the capital is held by the 3 operational founders CEO, CRO and CTO.
• The support of IMPACT Partners (social impact funds).
• An international presence (Spain, Italy and Portugal) but 100% made in.
• 800 clients who renew their trust 90% of the time each year.

As a Customer Success Manager (CSM) for the Spanish or Italian market, you will join a CSM Unit in charge of supporting our clients in the implementation of their ESG reputation programs. Reporting to a CSM Lead, in liaison with the Country Manager, your missions will be as follows:

Provide technical and functional support to clients in conducting their surveys:

1. On-boarding of customers on the back-office.
2. Presentation of the different functionalities available to them.
3. Accompaniment in the parameterization of the survey and throughout the project.
4. Closing of the survey and accreditation.

Identify and report to the Country Manager / Account Executive the customer needs in an up-sell logic (additional SaaS products, post-survey support, training, ...).

Participate and take responsibility in cross-functional projects aimed at improving the customer experience in using the platform.

Graduated with a Master's degree, with 3 to 5 years of experience in project management, SaaS in an HR environment.

You have a real appetite for HR concepts (understanding the HR issues of our customers, employer branding, recruitment, etc.) and in project management.

You are very rigorous in project management, educational and have excellent interpersonal skills. You have a sense of service.

You are fluent in Spanish and Italian. You enjoy working in a team.

For this role, experience in project management / customer service will be essential to be able to accompany your clients and to bring them on board in our ChooseMyCompany reputation universe. Your comfort with HRIS tools will be a plus.

Position based in our co-working in Barcelona!

By joining our teams, we guarantee you:

• The opportunity to contribute to an Impact project, that of Improving the Relationship at Work for all.
• A rise in skills on a multitude of subjects in a challenging environment and in a fast-growing company.

ChooseMyCompany is a company with a mission to improve the relationship at work. We believe in the richness of diversity and the way others think. We act in an inclusive way towards each and everyone in respect of differences, minorities and disability situations.