Customer Success Manager - German speaker

Jordan martorell s.l.; Barcelona; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join an innovative company at the forefront of automotive technology, where your role will be pivotal in redefining the customer experience. You will lead onboarding for strategic accounts, ensuring seamless integration and satisfaction through tailored support and training. Your strong communication skills and technical knowledge will help foster relationships that drive growth and retention. This dynamic position offers the chance to grow within a fast-paced global company, contributing to a warm and collaborative work environment. If you're passionate about technology and customer success, this is the opportunity for you!

Servicios

Health Insurance with Alan

Opportunity for professional growth

Friendly working atmosphere

Formación

• Experience in pre-sales or technical sales is required.
• Strong communication and customer-oriented skills are essential.

Responsabilidades

• Lead onboarding processes for strategic accounts and ensure alignment with business goals.
• Build strong relationships and monitor product usage for customer satisfaction.
• Identify risks and develop account success plans to prevent churn.

Conocimientos

Pre-sales experience

Technical sales experience

Technical consulting experience

Strong communication skills

Customer-oriented thinking

Time management

Educación

Bachelor’s Degree in Business

Completed technical education

Herramientas

Hubspot

Salesforce

Descripción del empleo

Do you want to be part of a cutting-edge revolution that's redefining the automotive industry? If so, look no further. At CarCutter, we don't just offer a product, but a vision.

Backed by Diffusely, the global leader in image quality, CarCutter is the leading automotive tech-based image solution offering a game-changing SaaS product to car dealerships and marketplaces.

We are at the forefront of innovation, providing AI-driven technology that is reshaping the car selling experience, capturing attention, and driving sales like never before.

Location: Barcelona or Paris.

Key Responsibilities:

1. Onboarding for Strategic Accounts:
   • Lead a seamless onboarding process for strategic accounts, ensuring alignment with their unique business goals and requirements.
   • Develop tailored onboarding plans to address the specific needs of high-value clients.
   • Conduct personalized product demos and training sessions for key stakeholders within strategic accounts.
   • Collaborate closely with cross-functional teams (Sales, Product, and Support) to ensure smooth integration and deployment.
   • Provide ongoing support during the onboarding phase, proactively addressing any technical or operational concerns.
   • Document onboarding processes and outcomes, ensuring consistent best practices across accounts.
2. Customer Engagement & Satisfaction:
   • Build strong relationships with strategic accounts through regular check-ins and open communication.
   • Monitor product usage and adoption to identify opportunities for optimization.
   • Advocate for customer needs internally, collaborating with product teams to drive improvements.
3. Retention & Churn Prevention:
   • Identify potential risks and proactively address challenges to ensure long-term retention.
   • Develop and execute account success plans for strategic customers.
4. Technical Support & Integration:
   • Support API integrations and other technical onboarding tasks for strategic accounts.
   • Collaborate with engineering and product teams to resolve technical challenges efficiently.
5. Growth & Expansion:
   • Identify opportunities for upselling and cross-selling within strategic accounts.
   • Support the Sales team in presenting additional solutions tailored to client needs.
6. Process Improvement:
   • Continuously refine the onboarding framework for strategic accounts.
   • Share insights and feedback from onboarding experiences to improve internal processes.

Profile:

Hard-Skill Requirements:

• Some experience in pre-sales, technical sales, or as a technical consultant.
• Good basic technical knowledge of contexts.
• CRM experience (Hubspot, Salesforce).

Soft-Skill Requirements:

• Strong communication skills and customer-oriented thinking.
• Ability to empathize with customers and identify needs.
• Thorough way of working.
• Reliability.
• Time management and prioritization of tasks.

Of advantage:

• Completed technical education.
• Solid IT experience (SQL/Amazon S3/FTP concept).
• Bachelor’s Degree in Business or equivalent.

What We Offer:

• Health Insurance with Alan.
• Opportunity to grow professionally within a fast-growing global company.
• Warm working atmosphere: Good, friendly communication and warm cooperation are the order of the day at our company.