Customer Success Manager - French speaking

Aurora Live (operating as "Aurora Live by Management Events"); Barcelona; Presencial; EUR 32.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission

Onboarding program

Extra vacation days

Company trips

International team

Descripción de la vacante

Aurora Live by Management Events is seeking a client-focused professional to serve as the primary contact for our valued customers, driving success through coaching and tailored event participation. You will nurture relationships, ensure satisfaction, and foster repeat business across our international events.

In this role, you’ll collaborate with the sales team to identify upsell opportunities, articulate our event value, and help solution providers optimize their participation to maximize lead

Formación

• Previous customer-facing roles in sales, account management, customer success or similar.
• Proven ability to build and nurture client relationships.
• Professional communication skills with a confident demeanor.
• Fluency in French and high proficiency in English.
• Strong analytical and problem-solving capabilities.
• Ability to work independently and collaboratively.

Responsabilidades

• Be the primary point of contact for customers and drive their success.
• Coach solution providers to maximize participation and lead generation at events.
• Collaborate with the sales team to identify up-selling, cross-selling, and portfolio opportunities.
• Articulate the value of services and event concepts to clients.
• Manage time effectively to balance strategic goals with client needs.
• Maintain accuracy and efficiency in every customer interaction.

Conocimientos

Customer-facing experience

Communication skills

French language

English proficiency

Analytical thinking

Team collaboration

Independent worker

Descripción del empleo

Do you love building relationships and helping clients achieve measurable results?

Are you motivated by seeing your work directly impact customer success and long-term partnerships? Do you thrive in a dynamic, international environment where collaboration and results go hand in hand?

If that sounds like you, keep reading.

Your Mission

In this pivotal role, you will be theprimary point of contact for our valued customers, fostering strong relationships and ensuring their success through our services. You'll coach and motivate solution providers to get the most out of our service, ensuring they generate valuable leads and connections through 1-to-1 meetings and invitation-only events. This role is sales-driven, as you'll act as an extension of our sales team, fostering long-term customer relationships and driving repeat business.

In this role, you will:

• Cultivate and manage strong, long-term relationships with clients.

• Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience.

• Equip solution providers with the necessary knowledge and tools to optimize their participation in our invitation-only events, maximizing lead generation and relationship building opportunities.

• Collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value.

• Articulate the value proposition of our services, effectively communicating our unique event concept and its benefits to clients.

• Demonstrate excellent time management skills, prioritizing tasks and responsibilities to maintain a focus on both strategic goals and client needs.

• Possess a keen eye for detail, ensuring accuracy and efficiency in all customer interactions.

What We’re Looking For

• Experience in a customer-facing role, ideally within sales, account management, customer success or a similar field.

• Proven track record of building and nurturing strong client relationships.

• Excellent communication and interpersonal skills, with a professional and engaging demeanor.

• Full professional proficiency in Frenchand professional level English.

• Strong analytical and problem-solving abilities.

• Ability to work independently while also thriving in a collaborative environment.

What We Offer

• Performance rewarded: You'll receive an attractive compensation package with base salary, commission that is reflective of your efforts.

• Growth and learning:From day one, you'll benefit from a four-week onboarding program and continuous coaching through our international AL Academy, ensuring you're always developing and moving forward in your career.

• Recharge & Thrive:We care about your well-being and want you to stay energized both inside and outside of work. That's why you can earn up to 12 extra vacation days each year.

• We win together:Collaboration is our driving force, and every success is shared. That's why we love bringing people together through company trips, international events, and local office celebrations - whether it's hitting the slopes in Levi, running the Berlin Marathon together, or celebrating milestones across our offices in Europe.

• Annual company trip:Every summer, all employees from our different offices come together in Finland for an exciting company trip - a mix of team building, knowledge exchange, and celebrations.

• Global Community & Diversity:Diversity is part of our DNA. With colleagues from over 50 nationalities, you'll join an international community where every culture, perspective, and background fuels innovation and success.

Recruitment Process

1. Screening video call with our Recruitment Team

2. First interview with the Hiring Manager

3. Second interview with a team member

4. Reference check and/or short personal assessment