Customer Success Manager (French & German Market Expansion) - Canary Islands based - APE-115

Infinni Innovations; Almería; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A dynamic tech company is seeking an experienced Customer Success Manager to join their team in the Canary Islands. This role involves managing large, strategic customers, overseeing their lifecycle, and ensuring they achieve maximum value from the platform. Candidates should have at least 3 years of experience, a strong background in SaaS, and be fluent in English and either French or German.

Servicios

Relocation support and package

Competitive salary with bonuses

Flexible remote work

Formación

• At least 3 years of experience as a Customer Success Manager with large accounts.
• Strong background in SaaS and CRM tools.
• Willingness to relocate to Canary Islands and approximately 20% travel.

Responsabilidades

• Develop and maintain strong relationships with our largest customers.
• Oversee the entire customer lifecycle from onboarding to retention.
• Coordinate with support and product teams to resolve customer issues.

Conocimientos

Customer relationship management

SaaS knowledge

Fluent in English and French or German

Proactive and organized

Herramientas

CRM tools (Hubspot, Salesforce)

Descripción del empleo

The Role:

We are seeking an experienced and dynamic Customer Success Manager to join our team in Canary Islands. In this role, you will be the primary point of contact for our largest and most strategic French or German-speaking customers, guiding them through their entire journey from onboarding and adoption to retention and advocacy. You will play a pivotal role in ensuring our clients achieve maximum value from our platform, helping them to bring more OnlyFans creators on board, and acting as a trusted advisor and partner.

About Us:

Infloww was founded to address the underserved needs of the spicy creators segment often overlooked by mainstream tech companies.

Our journey began with the development of the Infloww CRM, tailored for the 3+ million OnlyFans creators. Today, we are diversifying into new areas, including AI-powered tools and fintech. We are a diverse, global team of builders and creatives. Join us to be part of a movement that will elevate an entire industry.

You’ll be responsible for:

Relationship Management:
- Develop and maintain strong relationships with our largest customers, ensuring their satisfaction and success with Infloww’s products and services.
- Act as a trusted advisor, understanding their business goals and providing tailored solutions.

Customer Journey Management:
- Oversee the entire customer lifecycle, from onboarding to retention, ensuring a seamless experience.
- Train and educate clients on new features to maximize platform utilization and attract more OnlyFans creators.

Internal Collaboration:
- Resolve customer issues promptly by coordinating with support, product, and other teams.
- Act as a liaison between customers and product development, gathering feedback and advocating for enhancements.

Reporting and Metrics:
- Prepare progress reports and forecasts for stakeholders, using key account metrics.
- Analyze data to identify trends and improve customer success initiatives.

Thought Leadership:
- Stay updated on industry trends to provide cutting-edge solutions.
- Lead improvement projects and support team development, fostering a culture of growth.

Ideally, you’ll have:

- At least 3 years of experience as a Customer Success Manager with large accounts.
- Strong background in SaaS and CRM tools.
- Willingness to relocate to Canary Islands and approximately 20% travel.
- Fluent in English and either French or German; proficiency in all three languages is a plus.
- Proven ability to manage complex relationships and drive outcomes.
- Familiarity with CRM tools like Hubspot or Salesforce.
- Self-motivated, proactive, organized, and passionate about customer success.

What’s in it for you:

- Relocation support and package.
- Competitive salary with bonuses, including Beckham Law tax benefits.
- Flexible remote work and annual company offsite.
- Opportunities for career growth and development.
- Inclusive and collaborative culture.
- Supportive team committed to innovation and excellence.