Customer Success Manager for Construction

Autodesk, Inc.; Barcelona; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

A leading company in the construction software domain is seeking a Customer Success Manager to enhance customer relationships and drive adoption of Autodesk Construction Cloud solutions. The ideal candidate will possess fluency in both French and English, with substantial experience in a customer-facing role within the construction sector. This role involves strategic oversight, ensuring clients achieve their desired outcomes while directly contributing to company revenue targets.

Servicios

Comprehensive benefits package

Competitive compensation with bonuses

Formación

• Experience in Project Management, VDC, Superintendent roles preferred.
• Ability to travel up to 30%.
• Knowledge of Autodesk Construction Solutions or similar CDE.

Responsabilidades

• Onboard new customers and drive solution adoption.
• Hold business reviews and check-in calls with customers.
• Track account health to identify churn risk.

Conocimientos

Fluency in French

Fluency in English

Excellent communication skills

Customer relationship management

Adaptability

Problem-solving skills

Educación

Experience in the Construction Industry

At least 3 years' experience in a customer-facing role

Descripción del empleo

Customer Success Manager for Construction page is loaded

Apply locations EMEA - Spain - Barcelona - Tower B2 Paris, FRA time type Full time posted on Posted Today job requisition id 25WD89604

Job Requisition ID #

25WD89604

Position Overview

As a Customer Success Manager within our Customer Success organisation for Enterprise business, retaining and expanding our enterprise customers in the construction domain is one of our most important tasks and we understand that enabling continuous adoption of our cloud solutions and fulfilling our customers’ desired business outcomes is critical to building lasting trusted relationships with our customers and ultimately driving revenue for Autodesk.

Reporting to the EMEA Manager of Customer Success, the Customer Success Manager for Construction is a strategic and trusted partner to your assigned customers, ensuring their desired business outcomes are being achieved. You will be the main driver for solution adoption, expanding your network within the customer to identify and build repeatable adoption plays by collecting product data, customer feedback and analyzing patterns of successful customers. Utilizing these plays, you will drive the success of your customers and align on objectives and progress in Business Reviews. Additionally, you will act as a voice of the customer towards the strategic vision for our construction business. With your French language skills you will be supporting our customers in France.

Responsibilities

• You are familiar with the direction and strategy of Autodesk to become the leading construction platform company
• You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole
• Onboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive business outcomes
• In order to achieve those positive business outcomes, you will seek areas to expand solution adoption, as well as recommend best practices to optimize their post-purchase utilization
• You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure on-time renewals, and identifying expansion opportunities
• Hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
• Track account health to identify churn risk and work proactively to eliminate that risk
• Drive product usage and adoption of the Autodesk Construction Cloud (ACC)
• Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team
• You are comfortable proposing and building processes that will allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally.
• Act as an ACS evangelist while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of ACS services

Minimum Qualifications

• French and English fluency to support the France region
• Previous Experience in the Construction Industry - (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)
• At least 3 years' experience in a customer-facing, B2B role
• Experience in Customer Success, Account Management or a client facing role
• Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)
• Excellent written and verbal communication skills
• Ability to prioritize, and manage time effectivelyand efficiently
• Process-driven and organized by nature
• Willingness to be adaptable and help problem solve
• Hard working, having a record of accomplishment, and demonstrated drive for achievement
• Ability to travel up to 30%

Preferred Qualifications

• Previous' experience in a customer-facing, B2B role
• Experience in Customer Success, Account Management or a client facing role
• Hugely beneficial would be a detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction / Project Management solutions

LI-SH1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here :

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here :

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

J-18808-Ljbffr