Customer Success Manager for Belgium market

MultiSafepay; Estepona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

MultiSafepay, a leading payment service provider in Europe, is seeking a Customer Success Manager. This role involves engaging with customers to help them maximize their use of payment solutions, ensuring satisfaction and fostering long-term relationships within a dynamic fintech environment. The position offers opportunities for professional growth and a competitive salary package along with various perks.

Servicios

Health insurance

Free Spanish classes

Afterwork sports activities

Assistance with relocation

Amazing office view of the beach

Opportunities for professional growth

Diverse international team

Competitive salary package

Formación

• Fluent in Flemish, French, and English.
• 1-3 years of experience in a sales-related support or customer success role.
• Technical affinity with payments, IT and eCommerce.

Responsabilidades

• Act as the point of contact for existing customers.
• Identify growth opportunities and advise on additional products.
• Build long-term relationships to enhance customer satisfaction.

Conocimientos

Communication

Interpersonal skills

Analytical mindset

Influence

Negotiation

Educación

Bachelor’s degree in Business, Marketing, or a related field

Descripción del empleo

• Do you have experience in account management or customer success
• Do you enjoy working with customers to help them get the most out of our payment solutions?

We are looking for enthusiastic, customer focused, new colleagues!

What will you be doing?

As a Customer Success Manager you are the point of contact for our existing customers. At MultiSafepay (MSP) we have a focus on building long-term relationships and therefore customer satisfaction is very important. You will keep building your knowledge in payment technology, so you can easily identify growth opportunities and advise on additional products and services at merchants.

Customer Success @ MSP

Innovation, technology and great customer service are in our DNA. With our advanced fintech solutions, we help diverse, ambitious merchants achieve their growth ambitions. Everything we do, we develop in-house. This allows us to respond faster to change, embrace industry trends and always deliver the highest quality.

Are you ready to come make an impact with us?

Requirements

• Fluent in Flemish, French and English
• 1-3 years of experience in a sales-related support or customer success role (e.g. inbound call center)
• Technical affinity with payments, IT and eCommerce
• Excellent communication and interpersonal skills, with the ability to influence and negotiate
• Analytical mindset with the ability to interpret data and make informed decisions
• Self-motivated, proactive, and able to work independently as well as part of a team
• Bachelor’s degree in Business, Marketing, or a related field (preferred)

What do we offer you?

• A competitive salary package
• Opportunities for professional growth
• A diverse role within a dedicated international team of enthusiastic colleagues
• Office with an amazing view of the beach
• Health insurance
• Free Spanish classes and afterwork sports activities
• Assistance with relocation (paperwork, accommodation, travel)

Our preferred location for this role is Spain, but we're happy to consider candidates who would like to join us from the Netherlands as well.

About MultiSafepay

MultiSafepay is a leading payment service provider, offering omnichannel and advanced payment solutions to businesses across Europe. We are innovative and fast-growing, building powerful solutions that transform the way our clients do business. We focus on delivering real solutions to their challenges and always stay ahead of the curve. In short, we are a true FinTech.

We are not accepting applications or referrals from recruitment agencies for this position. Any unsolicited resumes will not be considered.