Customer Success Manager, D&M Benelux

Autodesk, Inc.; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in the design and software industry is seeking a Customer Success Manager for its Barcelona office. The role involves engaging with customers to ensure successful product adoption and maximize client satisfaction. The ideal candidate will have a strong customer-oriented mindset, proven experience in account management, and the ability to work collaboratively across multiple partners.

Formación

• 4+ years of Customer Success/Account Management experience.
• Demonstrated ability to lead and uncover customer challenges.
• Fluent in English and Dutch.

Responsabilidades

• Assist customers in onboarding new solutions and identify at-risk customers.
• Monitor customer usage data and translate it into success strategies.
• Engage with various levels within customer organizations.

Conocimientos

Customer Empathy

Strategic mindset

Time management

Collaboration

Leadership

Fluency in English

Fluency in Dutch

Herramientas

Salesforce (SDFC)

Descripción del empleo

Customer Success Manager, D&M Benelux page is loaded

Customer Success Manager, D&M Benelux

Apply locations Barcelona, ESP time type Full time posted on Posted Today job requisition id 25WD88814

Job Requisition ID #

25WD88814

Position Overview

The Customer Success Manager is a role focused on effecting change in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The focus of this role will be to engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers. You will report to Manager, Customer Success Midmarket.

Responsibilities

• Assist customers by providing guidance and resources directly to help onboard new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their goals

• Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to lead customer success motions

• Participate in Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to achieve success planning activities, engagement strategies, and establish business outcome agreement

• Monitor customer usage data and other health indicators and translate into strategies for success, together with reseller partners and internal sales teams

• Co-Create Success Plans for select customers based on Business Outcome agreement, pre-sales implementation planning activities, and Account Planning processes

• Engage throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makers

• While engaging throughout the lifecycle, identify opportunities for expanding the business relationship and support the sales team to pursue expansion opportunities

Minimum Qualifications

• You have Customer Empathy & Customer mindset

• Strategic mindset and time management skills

• You can collaborate across multiple partners

• You have demonstrated ability to lead, discover, and uncover the customer's challenges

• You are fluent languages spoken and written: English & Dutch

Preferred Qualifications

• 4+ years Customer Success/Account Management experience- SDFC proficiency

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Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

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Shape the world, shape your future

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!