Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid)

SAP Belgium NV / SA; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global software company is seeking a Customer Success Manager to operate within their SAP Academy for Customer Success. The role emphasizes guiding clients through digital transformation, ensuring customer satisfaction and retention. Ideal candidates should have 2–3 years of relevant experience and proficiency in both English and Spanish. This program offers full-time employment with extensive learning opportunities and a hybrid work environment.

Servicios

Highly collaborative team environment

Focus on learning and development

Competitive pay and benefits

Formación

• 2–3 years supporting customers and driving business transformation, preferably in consulting or account management.
• Ability to deliver strategic guidance, resolve issues, and manage escalations.
• Collaborative approach and strong interpersonal skills.

Responsabilidades

• Guide customers through their business journey with SAP solutions.
• Oversee key milestones from deal signature through system provisioning.
• Engage in experiential learning focused on digital transformation.

Conocimientos

Customer support

Business transformation

Interpersonal skills

Adaptability

English proficiency

Spanish proficiency

Descripción del empleo

What we offer

We help the world run better.

Our company culture focuses on helping employees enable innovation by building breakthroughs together. We emphasize building the foundation for tomorrow, creating a workplace that embraces differences, values flexibility, and aligns with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for contributions, and various benefit options. Apply now!

The official recruitment begins August 2025. By applying to this position, you can contact us early for our SAP Academy for Customer Success Program starting March 2026. We will host info sessions about the program in the upcoming months.

The SAP Academy for Customer Success is a global development program designed for early-career talent.

Who You’ll Become

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM aims to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned portfolio. They oversee key milestones from deal signature through system provisioning, monitoring implementation, and achieving business cases. The CSM serves as the strategic point of contact for customers and leverages SAP resources to maintain overall customer health.

What You’ll Do

As a CSM in the SAP Academy for Customer Success, you will be responsible for:

• Completing a 10-month program combining classroom and field phases to support your role as a customer-facing CSM.
• Engaging in experiential learning focused on digital transformation, global intelligence, human skills, business and technology acumen, and solution knowledge.
• Enhancing skills related to your solution portfolio, customer retention, and value realization.
• Receiving onboarding and mentoring from senior CSM professionals, with opportunities to work behind the scenes and directly with customers.

The program enriches your SAP and customer success knowledge, providing professional experience for your future role. It offers full-time employment from day one with practical learning. Upon successful completion, you will transition into a customer-facing CSM role with ongoing mentoring and coaching.

CSM Focus Areas

Knowledge areas include:

• SAP Finance & Spend Management (F&S): accounting, procurement, supplier management, cost reduction, efficiency.
• S/4HANA Finance
• Finance & Quote to Cash (Q2C)
• Procurement

Other areas:

• SAP SuccessFactors (HCM): HR, payroll, talent, employee experience, analytics, workforce planning, sales performance.
• SAP Supply Chain Management: supply chain, asset management, manufacturing, logistics, product lifecycle.
• SAP Customer Experience: e-commerce, sales, customer service, marketing.
• SAP Business Transformation Management: business process management and automation.
• SAP Business Technology Platform & SAP Data Cloud: data management, analytics, app development, AI, integration, security.

What You Bring

• 2–3 years supporting customers and driving business transformation, preferably in consulting or account management.
• Ability to deliver strategic guidance, resolve issues, and manage escalations.
• Collaborative approach and strong interpersonal skills.
• Quick learner, adaptable, and results-oriented.
• Understanding of AI fundamentals, uses, and ethics.
• Resilient mindset, growth-oriented.
• Business acumen and industry knowledge.
• Proficiency in English and Spanish.

The SAP Academy for Customer Success offers a three-year journey focusing on accountability, productivity, and leadership development. It enables graduates to impact customer-facing roles quickly while fostering long-term growth.

Join us to build a global network, solve real business challenges, and gain hands-on experience with cloud solutions in a dynamic environment with competitive pay and benefits.

SAPAcademyforCustomerSuccess

SAPCSCareers

Our hybrid work model involves three days in the office or on-site with customers or partners, with plans for an immersive four-week in-person experience in San Ramon, California, spread across two trips. The final decision on this component will be communicated by Q1 2026.

During critical phases, full engagement is required, and vacations may be restricted.

We are SAP

SAP helps over 400,000 customers worldwide with enterprise software, analytics, AI, and more. As a purpose-driven, innovative cloud company with 200 million users and 100,000 employees, we are committed to collaboration and personal development. We build breakthroughs together.

Our inclusion promise

SAP fosters an inclusive culture, focusing on health, well-being, and flexible work. We believe in the strength of diverse capabilities and invest in our employees to unlock their potential. We are an equal-opportunity employer and provide accommodations for applicants with disabilities. Please contact our Recruitment Operations Team for assistance.

EOE AA M / F / Vet / Disability

Qualified applicants will be considered without regard to age, race, religion, gender, sexual orientation, veteran status, or disability. Candidates may undergo background verification.