Customer Success Manager - [BVT805]

Trivium Group; Logroño; A distancia; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a Client Success Manager to enhance client relationships and drive growth. In this pivotal role, you will onboard clients, manage projects, and identify upselling opportunities, all while ensuring high satisfaction levels. This fully remote position offers you the chance to work with a diverse global clientele, providing autonomy and ownership over your projects. With a focus on career growth and a supportive team environment, this role is perfect for someone passionate about client success and digital marketing. Join a forward-thinking firm that values your contributions and offers flexibility in your work-life balance.

Servicios

Competitive Salary

100% Remote Work

36 Paid Time Off Days

Career Growth Opportunities

Autonomy & Ownership

Formación

• Proven experience in client-facing roles, ideally as a Client Success Manager.
• Strong problem-solving skills and ability to identify growth opportunities.

Responsabilidades

• Manage client relationships, ensuring satisfaction and retention.
• Oversee SEO and creative projects, tracking KPIs and performance.

Conocimientos

English Fluency

Client-Facing Experience

PPC Knowledge

Amazon Strategy

Digital Marketing Knowledge

Problem-Solving Skills

Project Management

Cross-Team Collaboration

Herramientas

Slack

ClickUp

Descripción del empleo

At Trivium, we help brands scale and grow on Amazon through data-driven strategies, expert PPC management, and cutting-edge digital marketing solutions. Built by a team of industry experts, we are dedicated to delivering real, measurable results for our clients.

Now, we’re looking for a Client Success Manager to be the go-to person for client relationships, on-boarding, and retention. You’ll play a critical role in ensuring client satisfaction, problem-solving, and identifying growth opportunities to help brands succeed.

What You’ll Do

• Client On-boarding & Relationship Management

Be the primary point of contact for new clients, leading on-boarding and expectation-setting calls.

• Ensure a smooth on-boarding process, guiding clients through Slack and ClickUp.
• Attend regular client strategy calls, discussing performance, KPIs, and areas for growth.
• Maintain quick, clear, and proactive communication across Slack and email.
• Serve as a trusted advisor—clients should see you as a partner in their success.
• Project & Performance Management

Oversee SEO and creative projects, ensuring on-time delivery and high-quality execution.

• Track key performance indicators (KPIs) like turnaround times and project success rates.
• Work closely with PPC strategists, brand managers, and creatives to keep projects moving.
• Identify growth opportunities for clients, ensuring they get the most out of our services.

Proactively address concerns before they escalate—your goal is to reduce churn and improve satisfaction.

• Lead 1 : 1 client retention meetings, offering strategic adjustments or discounts when necessary.
• Manage the offboarding process for churning clients while developing win-back strategies.
• Gather feedback from high-profile clients to continuously improve our services.
• Upselling & Business Growth

Identify and pitch additional services (reviews, creatives, full management, etc.).

• Clearly explain the benefits of our services and match clients with the right solutions.
• Work with internal teams to expand our client relationships strategically.
• Leadership & Internal Strategy

Report on client retention, revenue impact, and service performance in leadership meetings.

• Join daily leadership huddles, sharing insights on challenges and team capacity.
• Help strategists and sales teams by joining calls, providing PPC insights, and assisting with audits.

What We’re Looking For

• English Fluency – Strong written and verbal communication skills.
• Proven Client-Facing Experience – Background as a Client Success Manager, Account Director, or similar.
• PPC, Amazon Strategy, or Digital Marketing Knowledge – Experience in e-commerce is a plus!
• Strong Problem-Solving Skills – You know how to keep clients engaged and happy.
• Ability to Identify Growth Opportunities – Comfortable with upselling and service expansion.
• Project Management & Cross-Team Collaboration – Experience working with diverse teams.

Why You’ll Love Working with Us

• Competitive Salary – Based on experience
• 100% Remote – Work from anywhere in the world
• 36 Paid Time Off Days – More time for life outside of work
• Career Growth Opportunities – Be part of an innovative and scaling company
• Autonomy & Ownership – You’ll have real impact on projects and strategies

This is a full-time, remote position (40 hours per week) with an immediate start date. We work with clients worldwide, so flexibility in scheduling is a plus. You’ll need a quiet workspace, strong internet, and a webcam for client calls.