Customer Success Manager Aplica Ya

TN Spain; Madrid; Híbrido; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Customer Success Manager, where you'll play a pivotal role in enhancing client relationships and driving business success. This innovative firm is dedicated to making the Internet a safer place, and you will be at the forefront, guiding clients to maximize their product value. With an international team and a hybrid work model, you will enjoy a supportive environment that values diversity and personal growth. If you are passionate about customer success and eager to make a difference, this opportunity is perfect for you.

Servicios

Top-notch Private Health Insurance

23 working days of holidays

Indefinite Contract

Reduced working hours on Fridays

Tax relief available

Discount with DIR gyms

Referral policy with bonus scheme

Office amenities including fresh fruit

Monthly afterworks and internal events

Formación

• Exceptional relationship management skills with Enterprise customers.
• Ability to thrive in a fast-paced environment and multitask effectively.

Responsabilidades

• Manage a portfolio of clients and boost their results.
• Hold regular meetings and keep clients updated on initiatives.

Conocimientos

Customer Relationship Management

Problem Solving

Interpersonal Skills

Organizational Skills

Commercial Awareness

Educación

Bachelor's Degree

Descripción del empleo

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Customer Success Manager Aplica Ya, Madrid

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Client:

Red Points

Location:

Madrid, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

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Job Description:

What's Red Points all about?Red Points is the most widely used solution to recover digital revenue. Over 1,000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Be part of the change: join us on our mission to make the Internet a safer place!

As our Customer Success Manager, you will be in constant interaction with our Enterprise and Mid-Market clients to provide the best customer experience and, of course, maintain our current churn rate.

We are looking for a Customer Success Manager to help us strategically guide our customers to maximize the value of our product and enable them to achieve their business goals protecting their online revenues.

You will leverage your experience and passion in relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best-in-class user adoption, revenue retention & growth, and customer advocacy.

Your responsibilities will include:

1. Managing portfolio of clients
2. Work cross-teams to boost client results
3. Hold regular meetings with your portfolio of clients
4. Keep clients up-to-date on initiatives and product launches
5. Detect areas of improvement on client KPIs and execute on them

What are we looking for?

• Exceptional ability to build and maintain strong trusted relationships with Enterprise customers, from end-users through to executive sponsors, navigating large, complex organizations to elevate the perception of Red Points from a “vendor” to “partner”, ensuring they have a consistent, best-in-class experience in every interaction with Red Points.
• Commercially savvy and efficient at spotting, nurturing, and closing growth opportunities with your book of existing customers.
• Impeccable at engaging with customers in a defined cadence and have quarterly business reviews, where you influence through performance metrics and strategic discussions on their achievement of business goals.
• A team player with a positive attitude, strong interpersonal skills, and the ability to multitask
• Ability to thrive in an environment of ambiguity, and an ability to frequently switch gears with ease
• Organized and able to work with a healthy pressure in some periods of time - you are comfortable working in a fast-paced environment, can juggle multiple tasks at the same time, can ensure that important but non-urgent matters are given sufficient priority
• Ability to adapt and explain concepts for audiences of various perception levels.
• Ability to become a product expert — you can articulate the vision of the product. Be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Red Points

What we offer

• A friendly, diverse, and international team
• Top-notch Private Health Insurance, fully covered by the company
• 23 working days of holidays per year, plus the local public holidays
• Indefinite Contract
• Reduced working hours on Fridays and during August
• Tax relief/ ¨Retribución Flexible¨ available
• Discount with DIR gyms
• Referral policy with a bonus scheme
• Hybrid work model with flexible start times
• Office amenities including fresh fruit, various drinks, and cereals
• Monthly afterworks and internal events
• We are an equal opportunity employer and value diversity. All applicants are encouraged to apply regardless of background or identity.

If you think this is the right move for you and you match the description, just apply! We'll get in touch with you for an interview if you are one of the selected candidates.