Customer Success Manager

Artisan; España; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A tech-driven AI company in Spain is seeking a Customer Success Manager to ensure successful customer onboarding and satisfaction. You will work closely with customers to drive adoption and performance of AI solutions. Ideal candidates will have 2+ years of experience in B2B SaaS, a strong understanding of outbound sales processes, and excellent communication skills. This position offers competitive compensation, equity, and a chance to shape the future of customer relations in a fast-growing startup.

Servicios

Competitive base salary

Meaningful equity

Full benefits

Formación

• 2+ years of experience in a B2B SaaS company.
• Strong understanding of outbound sales and campaign best practices.
• Proven track record of driving measurable success metrics.

Responsabilidades

• Own the onboarding process for new customers.
• Run regular performance review meetings.
• Act as a GTM/outbound consultant.

Conocimientos

Customer Success or Account Management experience

Understanding of GTM motions

Excellent communication skills

Analytical skills

Descripción del empleo

Overview

About Artisan: we’re building real AI employees — autonomous teammates that go beyond copilots or assistants. Our first AI, Ava, is an AI BDR who finds and researches leads, writes emails in customers’ tone of voice, runs outbound sequences, self-optimizes, and manages email deliverability infrastructure. Human team members use Artisan as their primary working platform, with Artisans working alongside them. We’ve gone through Y Combinator (W24) and raised $35M+ from top investors. We’re at $7M+ ARR, with hundreds of customers including Remote, Quora, and SumUp. We’re currently working on Ava 2.0 and are hiring.

The Role

As a Customer Success Manager at Artisan, you’ll be the strategic partner to our customers, ensuring they launch successfully, get measurable value, and continuously improve their outbound with Ava. You’ll blend consultative GTM expertise with operational excellence to drive customer adoption, satisfaction, and growth.

You Will

• Own the onboarding process — guiding new customers from contract to value realization, ensuring smooth setup and launch.
• Run regular performance review meetings — delivering insights on campaign performance and advising optimizations.
• Act as a GTM/outbound consultant — working hands-on with customers to maximize Ava’s impact on pipeline generation.
• Partner with customer support — helping triage and resolve platform issues quickly.
• Collaborate with product — surfacing customer feedback and shaping the roadmap to better meet GTM needs.
• Manage success KPIs — including adoption, campaign performance, retention, and expansion.
• Drive account health — ensuring our customers are not just retained but are true advocates of Artisan.

What You Bring

• 2+ years of Customer Success or Account Management experience in a B2B SaaS company.
• Strong understanding of GTM motions, outbound sales, and campaign best practices.
• Proven track record of owning customer relationships and driving measurable success metrics.
• Excellent communication and presentation skills — you can speak confidently with founders, sales leaders, and operators.
• Comfortable analyzing performance data and translating it into actionable recommendations.
• Highly collaborative mindset — you’ll work cross-functionally with support, product, and sales.
• Proactive, organized, and able to manage a portfolio of accounts with high attention to detail.

Compensation & Benefits

• Competitive base salary + 20% variable pay tied to customer success KPIs.
• Meaningful equity and full benefits.
• Opportunity to become a trusted advisor to top sales leaders while working on the cutting edge of AI.

Why Join Us

• Help customers adopt and scale with AI employees that are transforming how sales gets done.
• Play a core role in customer outcomes and product direction at a fast-scaling startup.
• Work alongside a mission-driven, ambitious team that ships meaningful work every week.
• Be part of a once-in-a-decade company redefining how GTM teams operate.
• This isn’t a “keep customers happy” role. This is strategic, high-impact customer success, where your work directly drives pipeline creation, retention, and product evolution.