Customer Success Manager

Pros2Work; España; A distancia; EUR 35.000; Jornada completa

Descripción de la vacante

A leading SaaS company in Spain is seeking a Customer Success Manager to support customers and drive upselling opportunities. This full-time remote role requires fluency in English and prior customer experience. The position offers a competitive salary, health benefits, and a robust leave policy.

Servicios

Health Insurance

Remote Work

Stock Options after 6 months

22 days annual leave

14 bank holidays

Formación

• High proficiency in English and ideally Spanish or another language.
• Prior experience in Customer Success or Support.
• B2B experience is mandatory.

Responsabilidades

• Provide excellent support and assist customers with the platform.
• Identify upselling and cross-selling opportunities.
• Document customer interactions in the CRM system.

Conocimientos

Customer Centricity

Proactive Approach

Communication Skills

Problem Solving

Herramientas

Hubspot

Zendesk

HelpScout

Linear

Jira

Descripción del empleo

Customer Success / Customer Support / CS / English / GDPR / Data Privacy / Upsell / SaaS / Software / Technology

Are you an English-speaking, customer-centric professional looking to take your career to the next level? This might be the right opportunity for you!

Our client is one of the "Exciting Spanish Startups to Watch" companies and we are looking for a hands-on Customer Success Manager to deal with customers that range from startups and scaleups to well-known companies such as Randstad or Glovo.

The mission of this promising SaaS (Software-as-a-Service) platform is to help companies simplify Data Privacy without creating additional workload.

Responsibilities:

• Provide excellent support and help customers make the best use for the platform
• Identify upselling and cross-selling opportunities
• Collaborate with cross-functional teams to address complex customer queries and resolve escalated issues in a timely manner
• Document customer interactions, issues, and resolutions accurately and thoroughly in our CRM system
• Assist in the onboarding and training of new customers, ensuring they have a smooth transition onto the platform
• Stay up-to-date with product updates, new features, and industry trends to effectively support customers and provide informed recommendations

Requirements:

• Based in Spain with full right to work (must)
• High proficiency in English (must). Spanish, Portuguese, French or Italian would be advantageous (preferred)
• Prior experience in Customer Success or Customer Support (must)
• B2B experience (must)
• Experience with tools such as Hubspot, Zendesk, HelpScout, Linear or Jira (preferred)
• Can-do, proactive approach (must)
• Passion for Technology, Law and/or Privacy (preferred)

This is a full time, permanent position paying a starting salary of around €35,000 p.a. plus bonus and amazing benefits that include remote work, health insurance and stock options after 6 months of service and 22 days' annual leave allowance plus 14 bank holidays.

Does this sound like the right opportunity for you? Click on "Apply" or contact Ben Sánchez @ Pros2Work. We look forward to hearing from you!

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