Customer Success Manager

Cyberbit; Sevilla; Híbrido; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Account Manager para unirse a su equipo de Partner Services. En esta emocionante posición, serás responsable de construir relaciones sólidas con los socios, ayudándoles a optimizar su rendimiento a través de herramientas y análisis de mercado. Con un enfoque en la comunicación proactiva y el desarrollo de negocios, tendrás la oportunidad de influir en el crecimiento de los socios y contribuir al éxito de la empresa. Ofrecemos un entorno de trabajo híbrido, beneficios atractivos y la oportunidad de viajar, lo que hace de esta una excelente oportunidad para aquellos que buscan un impacto real en la industria.

Servicios

Días de vacaciones pagados

Trabajo híbrido

Descuentos y créditos

Acceso a programas de aprendizaje

Programa de asistencia al empleado

Membresía gratuita de Headspace

Formación

• Experiencia en la industria del comercio electrónico o viajes es valorada.
• Habilidades de análisis y atención al detalle son esenciales.

Responsabilidades

• Comunicación proactiva con socios para el desarrollo empresarial.
• Gestión de un portafolio de socios y evaluación de tendencias del mercado.

Conocimientos

Comunicación proactiva

Análisis de datos

Trabajo en equipo

Atención al detalle

Adaptabilidad

Educación

Licenciatura

Descripción del empleo

Crear una alerta de empleo para esta búsqueda

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Descripción del trabajo

About Booking.com: At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people, we make it happen. There's a whole planet of possibilities out there, and we bring it all together, in one place.

Do you enjoy taking ownership and responsibility for your own internal business portfolio? Do you thrive in building positive relationships? Can you help Booking.com's partners grow their business by providing analysis, growth opportunities, and new products and services? If your answer is "yes," you might have the determination to be our next Account Manager to join our outstanding Partner Services team in Barcelona.

Role Description:

You will support the Local Partner Services team in Barcelona. Your responsibilities include informing and consulting accommodation partners about their business performance, market opportunities, and industry trends. You will empower partners to use Booking.com’s system, tools, and products to optimize their performance and enhance customer experience.

Key Responsibilities:

• Proactive communication with partners via telephone and internal messaging to support business development, including market visits.
• Manage a portfolio of partners, serve as the first point of contact, answer questions, and evaluate local market trends.
• Maintain strong relationships with partners through regular performance calls and contact to ensure optimal availability and pricing.
• Be knowledgeable about Booking.com’s products to explain their benefits and usage to partners.
• Identify opportunities for partners that can improve Booking.com’s business, using internal segmentation to prioritize.
• Identify new potential partners and pass leads for follow-up.
• Resolve customer service issues related to your portfolio efficiently for the business, partners, and customers.
• Support organization of events such as workshops and webinars for partners, and attend partner events as appropriate.

Qualifications and Requirements:

• Proficient in spoken and written English and Spanish.
• Experience or interest in e-commerce and/or travel industry.
• Proactive, responsible, and able to work independently.
• Strong analytical skills and attention to detail.
• Team player, self-motivated, flexible, and adaptable to change.
• Driver’s license required.
• Availability to travel up to 50% within designated areas.

Benefits & Perks:

• Paid time off, parental, bereavement, and care leave.
• Hybrid work arrangements, including working from home and ergonomic support, with up to 20 days/year abroad.
• Discounts, credits, and booking vouchers.
• Access to online learning, development, and mentorship programs.
• Employee Assistance Program and free Headspace membership.

Diversity, Equity, and Inclusion:

• Our DEI initiatives are core to our culture, with employees from over 140 nationalities.
• We are committed to providing reasonable adjustments for individuals with disabilities during the hiring process.

Application Process:

• Apply with a resume/cover letter in English.
• The process includes a phone interview, a competency interview, and a business case.

Pre-Employment Screening:

If successful, your data may be used for screening, including employment history and education verification, as permitted by law.