Customer Success Manager

Learnlight; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Learnlight, an innovative EdTech company, seeks a Customer Success Manager to foster relationships with clients and implement training initiatives. This remote role involves managing client data, delivering performance metrics, and enhancing customer satisfaction through effective communication and problem resolution. Join us to make a significant impact on learner success in a dynamic and inclusive environment.

Servicios

Remote work culture with flexible options

Opportunities for language learning

Professional development and coaching

Community events and wellbeing sessions

Referral bonuses for recommending talent

Formación

• Fluency in English is essential for effective collaboration.
• Ability to manage difficult conversations and foster positive relations.
• Experience with client management and performance metrics.

Responsabilidades

• Developing strong client relationships as the main contact during programs.
• Tracking client data and managing learner performance metrics.
• Ensuring timely renewals and monitoring customer satisfaction.

Conocimientos

Advanced English proficiency

Communication skills

Client-centric mindset

Proficiency with technology

Herramientas

Dynamics

Microsoft Office 365

Descripción del empleo

Job Description : Customer Success Manager at Learnlight

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Be Part of Our Mission

Learnlight is an EdTech company passionate about putting trainers at the heart of the learning experience to deliver life-changing impact. We use award-winning technology to provide language, intercultural, and communication skills training online and on the ground to learners in over 180 countries. Since our early days as a digital start-up, we've collaborated with hundreds of blue-chip companies and international institutions. Our communication skills training benefits more than 1,500 companies and over 700,000 workplace learners, helping them thrive in a complex, global business environment.

This is a full-time remote position reporting to the Regional Head of Client Success Management. As a Customer Success Manager, you will build trustful relationships with clients, support ongoing programs, and implement new initiatives. Your responsibilities include :

• Developing strong client relationships, serving as the main contact during programs, onboarding, product training, and webinars.
• Tracking client data, managing learner performance metrics in Dynamics, and coordinating with clients on reporting, communication, and program objectives.
• Handling escalations from the Learner Success Management team, resolving complaints within SLA timelines.
• Updating client information, creating platform contracts, and ensuring data transfer for program launches.
• Delivering reports, monitoring KPIs such as attendance, completion, satisfaction, and collaborating with Finance for accurate billing.
• Ensuring timely renewals, monitoring customer satisfaction, supporting sales in contract renewals, and identifying upselling opportunities.

What You'll Offer

• Advanced English proficiency.
• Exceptional communication skills and ability to foster positive relations.
• Client-centric mindset with adaptability to different client profiles, including managing difficult conversations.
• Proficiency with technology (Dynamics, Learnlight platform, etc.) and Microsoft Office 365.

What We Offer

• Remote work culture with flexible options, paid time off, and company-wide days off.
• Opportunities for language learning, professional development, coaching, and feedback.
• Community events, wellbeing sessions, team-building activities, and social clubs.
• Regular updates via our internal platform and insights from our Intercultural Assessment.
• Referral bonuses for recommending talent.
• Inclusive environment supporting diversity, equity, and inclusion.

Ready to Join Us?

We value enthusiasm, initiative, and commitment. Applications are reviewed regularly, and interviews are scheduled promptly. Fluency in English is essential for effective collaboration. Your personal data will be processed in accordance with our Privacy Policy. For more info, visit

• Seniority level : Associate
• Employment type : Full-time
• Job function : Customer Service
• Industries : IT Services and IT Consulting

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