Customer Success Manager

BrandBastion; Madrid; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading AI-powered company is seeking a Customer Success Manager to enhance client relationships and drive business outcomes. This role involves strategic engagement, problem-solving, and leveraging AI for effective social media management. High performers can advance into leadership roles and enjoy a fully remote work environment.

Servicios

4+ weeks paid time off

Opportunities for global team meets

Competitive compensation

Advance into senior leadership roles

Formación

• 3-5 years experience in B2B SaaS or similar fast-growing companies.
• Experience managing enterprise client portfolios with strategic impact.

Responsabilidades

• Build trust and guide decision-making as an embedded partner.
• Analyze performance data to provide strategic recommendations.
• Implement strategies to prevent churn and ensure retention.

Conocimientos

Strategic Problem-Solving

Data-Driven Mindset

Client Relationship Management

Descripción del empleo

Mission & Impact

BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI has been built, tested, and refined over a decade to ensure unmatched precision and scalability.

As a Customer Success Manager, you are here to transform accounts by building strong relationships, understanding client goals, and helping them achieve business outcomes. Your role is about driving client success, reducing churn, increasing efficiency, and fostering growth through social engagement.

What You'll Do

• Act as an Embedded Partner: Build trust, offer insights, and guide decision-making as a true extension of your clients' teams.
• Drive Account Growth: Identify new use cases, features, and teams to expand BrandBastion's footprint.
• Own the Success Plan: Co-create and track customer plans aligned with KPIs, starting before onboarding.
• Lead Strategic Meetings: Engage with executive stakeholders beyond day-to-day contacts.
• Proactively Solve Problems: Identify and address risks before clients are aware.
• Collaborate with AI specialists to customize models based on client needs and industry trends.
• Analyze performance data to provide strategic recommendations for moderation, engagement, and real-time execution.
• Implement strategies to prevent churn and ensure long-term retention.
• Feedback Loop: Relay customer feedback to shape product development and improve satisfaction.
• Customer Advocacy: Develop customer advocates for testimonials, case studies, or references.

Requirements

We seek candidates who thrive in a fast-paced, AI-driven environment, aligning strategies with client goals and metrics. Most of our CSMs have:

• Experience managing renewals, expansions, and upsells in B2B SaaS or similar fast-growing companies.
• Deep understanding of marketing, community management, and social engagement, preferably with agency, brand, or paid/organic social expertise (3-5 years).
• Experience managing enterprise client portfolios with strategic alignment and impact.
• A data-driven, AI-first mindset leveraging automation for scalable engagement.
• A proactive, results-oriented approach with a focus on tangible business outcomes.
• Strategic problem-solving skills, using insights to influence stakeholders.

Benefits

At BrandBastion, high performers can:

• Advance into senior leadership roles based on performance.
• Work with global brands at the forefront of digital engagement.
• Be part of a fast-growing AI-first company shaping the future of brand protection and community management.
• Enjoy competitive compensation, 4+ weeks paid time off, and opportunities for global team meets.
• Work fully remotely with a talented global team.