Customer Success Manager

VusionGroup; Madrid; Híbrido; EUR 35.000 - 60.000; Jornada completa

Descripción de la vacante

Un leader mondial en IoT et technologies de données pour le commerce recherche un Manager des Succès Client à Madrid. Ce rôle consiste à gérer les services de solutions IoT et SaaS, garantissant des relations solides avec les clients tout en surveillant les engagements et budgets de service. Le candidat idéal doit avoir une expérience significative, parler couramment espagnol et anglais, et avoir une capacité exceptionnelle à construire des relations de confiance.

Servicios

Salaire compétitif et participation au capital

Horaires de travail flexibles

Opportunités d'apprentissage en ligne et mobilité globale

Formación

• Expérience significative dans un rôle similaire.
• Capacité à établir des relations de confiance avec les clients.
• Niveau natif en espagnol et fluent en anglais nécessaire.

Responsabilidades

• Surveiller les engagements de service et gérer les budgets.
• Coordonner les équipes pour assurer la qualité du service.
• Définir et ajuster les accords de niveau de service.

Conocimientos

Gestion de la relation client

Compréhension des besoins clients

Propositions d'amélioration de service

Descripción del empleo

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Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Job Description

We build. We create impact.

Within the CSM department, you will be responsible for managing the services around our IoT & SaaS solutions in collaboration with internal teams and retail sector clients. Your missions will include:

• Monitoring service commitments: Ensuring that the services provided meet the contractual commitments in terms of support, maintenance, and asset management, in collaboration with stakeholders (support, sales, client project managers, experts, etc.).
• Coordinating teams: Working with support teams, client project managers, and other stakeholders to ensure quality service and meet service contract commitments.
• Managing service contract budgets: Tracking and managing the budgets of service contracts.
• Defining SLA/SLR content and implementation: Defining and adjusting service level agreements in consultation with contract stakeholders.
• Leading client steering committees: Organizing and leading meetings with clients to discuss performance and possible improvements.
• Managing events impacting services: Ensuring that all events that could affect the service contract are taken into account throughout its lifecycle.
• Developing improvement plans: Creating continuous improvement plans and associated actions.
• Proactively proposing service evolutions: Suggesting proactive service improvements, costing them, and presenting them to the client in collaboration with the Key Account Manager (KAM).
• Participating in contract setup and renewal: Actively participating in the setup and renewal of contracts in collaboration with sales and pre-sales teams to provide indicators and information to define the best strategy.
  
  

Qualifications

Qualifications we’re looking for.

• Proven significant experience in the same role
• Ability to understand customer's needs and build trust-based relationships
• Native spanish is required + fluent in english (the manager and the hiring team don't speak spanish)
  
  

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

• Pay: Competitive pay, shareholder equity and benefits
  
  

• Schedule: A flexible, hybrid work schedule
  
  

• Career Growth: E-learning opportunities and workshops, and global mobility potential
  
  

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Software Development

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