Customer Success Manager

Rippling; Castellón de la Plana; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading provider in the aviation industry is seeking a Customer Success Manager to build strong relationships with clients and ensure satisfaction. This fully remote role involves working closely with customers on fleet management processes while collaborating with engineering to enhance product features. Strong Salesforce experience and a passion for aviation are essential.

Servicios

Fully remote work

Generous time off policy

Opportunities for professional development

Dynamic and fast-growing work environment

Formación

• Minimum of 2 years experience in a customer-facing role.
• Strong interest in technology and aviation.

Responsabilidades

• Maintain relationships with customers and serve as the main contact.
• Monitor customer engagement and identify upselling opportunities.
• Provide training for onboarding.

Conocimientos

Customer relationship management

Problem resolution

Salesforce technical experience

Educación

Bachelor’s degree or equivalent work experience

Herramientas

Salesforce

Descripción del empleo

Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals : business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise customers, helping them streamline and manage all aspects of their day-to-day operations.

LeaseWorks, a member of the Portside family, offers cloud-based asset management, customer relationship management, and other software solutions designed to help airlines and aircraft lessors save time, reduce costs, optimize revenue, and manage risk.

Job Summary

As a Customer Success Manager, you will play a key role in building and maintaining strong, long-term customer relationships while ensuring customer satisfaction and driving success. Your focus will be on streamlining processes related to fleet acquisition, financing, leasing, and disposal. This role involves collaborating closely with lessors and airline customers to understand their needs, lead, implementations, anticipate gaps, and support product management in addressing those gaps. Additionally, you will work closely with our software engineering team to enhance product functionality and overall customer experience.

Key Responsibilities

• Maintain a deep understanding of the company's products and underlying technology (salesforce.com platform) to effectively advise and educate customers on how to best leverage the features of the platform.
• Develop and maintain strong relationships with the assigned customers, serving as the main point of contact for any questions, issues, or requests.
• Continuously monitor customer usage and engagement to identify potential issues or opportunities for upselling and expansion of services.
• Provide training and guidance to ensure a smooth and successful onboarding experience.
• Address and resolve customer concerns or problems in a timely and effective manner, working closely with cross-functional teams when necessary.
• Gather feedback from customers and relay it to relevant departments within the company to drive product enhancements.
• Provide regular reports and updates on customer health, satisfaction, and progress towards their goals to internal stakeholders.

Qualifications

• A high level of motivation, a deep passion for aviation, and a strong interest in technology.
• Bachelor’s degree or equivalent work experience.
• A minimum of 2 years of experience in a customer-facing role.
• Salesforce technical experience :
• Custom objects / fields creation, configuration, and maintenance
• Standard reports & dashboards (bonus for CRMA experience)
• Validations and custom logic via Flows (bonus)

What We Offer

• Fully remote work
• Generous time off policy
• Opportunities for professional development and career advancement.
• Dynamic, collaborative, and fast-growing work environment.

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