Customer Success Manager

buscojobs España; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Una empresa innovadora está buscando un profesional apasionado para unirse a su equipo de Éxito del Cliente. Este puesto ofrece la oportunidad de trabajar en un entorno remoto, donde podrás interactuar con clientes de la industria hotelera, brindando un soporte excepcional y construyendo relaciones duraderas. Si tienes experiencia en hospitalidad, marketing digital y un buen entendimiento de las tecnologías de e-commerce, esta podría ser tu oportunidad ideal. Únete a un equipo dinámico que valora la colaboración y la mejora continua, y donde tus contribuciones marcarán la diferencia en la experiencia del cliente.

Formación

• Bilingüe en inglés y español, con experiencia en gestión de cuentas y soporte al cliente.
• Conocimiento técnico en conceptos de comercio electrónico y marketing digital.

Responsabilidades

• Comunicarte con los clientes para brindar soporte proactivo y reactivo.
• Actuar como el principal punto de contacto durante el compromiso del cliente.
• Identificar desafíos del cliente y sugerir mejores soluciones.

Conocimientos

Gestión de cuentas

Soporte al cliente

Tecnología hotelera

Marketing digital

Comunicación verbal y escrita

Organización

Educación

Experiencia en hospitalidad

Experiencia en productos SaaS

Herramientas

Google Tag Manager

Soluciones de seguimiento

Descripción del empleo

Userguest is a Venture Capital-backed company providing innovative solutions to independent, boutique, hotel groups and hotel chains. Userguest’s software helps hotels improve their website performance and better convert their visitors into bookings. As Userguest accelerates its growth, we are seeking the ideal candidate to join our Customer Success team – EMEA based. The candidate must have experience in hospitality, account management, customer support, and hotel technology. Eager candidates will be highly regarded.

Join our cool Customer Success Team now, a young, dynamic, and passionate team in a unique & remote culture environment. We love virtual coffee breaks and cats!

Key Responsibilities:

• Communicate with customers via phone, email, and video calls to provide either proactive and reactive support, performance visibility, and build long-lasting relationships.
• Deliver an exceptional customer experience through proactive engagement, applying company CS guidelines and best practices.
• Act as the main point of contact throughout the customer engagement.
• Actively identify customer challenges and suggest better solutions.
• Act as a customer’s trusted advisor and partner!
• Contribute to Customer Success thought leadership and share our best practices and feedback across the organization to continuously improve our approach.

Requirements:

• Bilingual in English and Spanish (German is not a must, but definitely a plus).
• Self-motivated and comfortable working independently.
• Tech profile with a good understanding of e-commerce technical concepts: tracking solutions, Google Tag Manager, and website scripts.
• Experience in Digital Marketing is essential!
• Ability to perform in a fast-paced, deadline-driven environment.
• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Experience in supporting a SaaS product is essential.
• Experience working for a Booking engine, RMS, PMS, or Channel manager would be a big plus.