Customer Success Manager – Focus: Customer Retention

Zenchef; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Zenchef in Barcelona is hiring a Customer Success Manager to support restaurant clients across Europe. You will build trusted relationships with owners, general managers and operations teams, helping them maximise value from the platform.

Requirements include 2–4+ years in Customer Success, Account Management or restaurant leadership, with hospitality experience highly desirable. Professional-level German OR French is essential.

Formación

• 2–4+ years in Customer Success, Account Management or restaurant leadership.
• Hospitality experience is highly desirable.
• Professional-level German OR French is essential.

Responsabilidades

• Build strong relationships with restaurant owners, GMs and key decision-makers.
• Conduct regular customer check-ins and account reviews.
• Monitor customer satisfaction, product usage and health of accounts.
• Identify churn risk and proactively resolve issues.
• Support adoption, renewals and upsell opportunities with cross-team collaboration.

Conocimientos

Customer Success

Account Management

Restaurant Industry

Descripción del empleo

CUSTOMER SUCCESS MANAGER – BARCELONA

German Speaking | French Speaking

Are you passionate about the restaurant and hospitality industry and experienced in building strong, long-term customer relationships?

We're looking for talented Customer Success Managers to join a fast-growing international Hospitality Technology business supporting restaurants across European markets.

We are particularly interested in candidates who have experience within the restaurant industry and understand the challenges faced by restaurant owners, General Managers and operational teams.

LANGUAGE REQUIREMENT

Candidates must speak either:

German – Professional/Business Level

OR

French – Professional/Business Level

Fluency in additional European languages would be advantageous.

THE ROLE

You’ll manage and develop a portfolio of restaurant clients, helping them maximise the value they receive from the platform while building trusted, long-term relationships.

Depending on your experience and strengths, your focus may include Customer Retention or Upsell & Expansion.

What you’ll be doing:

• Building strong relationships with restaurant owners, General Managers and key decision-makers
• Conducting regular customer check-ins and account reviews
• Monitoring customer satisfaction, product usage and account health
• Identifying customers at risk of churn and proactively resolving issues
• Helping restaurants maximise product adoption and value
• Identifying opportunities for upselling, cross-selling and account expansion
• Demonstrating additional products, features and solutions
• Working closely with Product, Support, Sales and Operations teams
• Contributing to customer retention, satisfaction and recurring revenue growth

WHAT WE’RE LOOKING FOR

• 2–4+ years' experience in Customer Success, Account Management, Client Retention or Commercial Account Management, or Restaurant Management/leadership experince.
• A background in hospitality, particularly the restaurant industry, is highly desirable
• Experience with Hospitality Tech, Restaurant SaaS, Reservation/Booking Platforms, POS or Payments would be a major advantage
• Strong B2B relationship and account management experience
• Experience with customer retention, renewals, upselling or account growth
• Commercially minded while maintaining a genuine customer-first approach
• Excellent communication, presentation and relationship-building skills
• Comfortable working with restaurant owners, managers and operational teams
• Professional-level German OR French is essential

WHY JOIN?

This is an excellent opportunity to combine your hospitality experience, commercial skills and passion for technology within a rapidly growing international Hospitality Tech environment.

You’ll work directly with restaurants, helping them get more from their technology, improve their operations and deliver better experiences to their customers.